Air India Express Complaints & Reviews

Hi Sir/Madam,

We are Arunsankar vijaya and Arunsankar srutilayaa travelled from Singapore to Madurai dated 6 april 2023 flight number 683 and we order food while booking our tickets itself.

The food was fried rice and cauliflower dry and it tastes good. While eating my daughter found something hard to bite and she took it out and we noticed a bit of white colour very sharp and hard thing on her food.
Its...

Dear Complaint Handler,

I have previously lodged a complaint to my booking agent Kiwi.com on 2nd January 2023 in which I asked them to take this matter up with Air India Express but to no avail.

This flight suffered long delays and due to which I missed my onward flight connections and as result of this I have suffered substantial financial loss.

Additionally, I also missed this delayed flight...

I booked flight tickets from madras to sharjha in airindia express on 17.07.2023 PNR-BPRUDB AROCKI MARY ANTHONYSAMY, PNR-20Q13N venkateswararao gadde . airline is cancelled their flight.i called so many times to airindia customer care no.but no reply.then I had visiting airindia jorebagh newdelhi office from 27 thMarch 2o23 onwards.they are keeping on saying our websites are in upgradation.i too waited a long period till 10 th April 2023.now...

I booked my flight ticket from airindia express from madras to sharjha pnr -BPRUDB arockia mary anthonysamy and venkateswararao gadde pnr- 20Q13N on 17 .7.23.i called call center somany times no reply.then I approached airindia office from 27 th March 2023.i visited 3 times and called jorbarg office ph no 2 times.airindia official said there are airindia website upgradation and made me to wait till 10 .4.23.today 10th April airindia official...

THIS COMPANIES HAVE ZERO HUMANITARIAN CONCERNS and just care about money.
why don't these people understand that emergencies happen to all and can happen to even them and their families tomorrow

I booked a flight for my family on 7th April from India to Abu Dhabi
PNR 5PM1R3
flight was missed by my family .
we had a medical emergency with my nephew having a fall and hitting his head ad having a huge...

I had cancelled my tickets booked on confirmation number GXH7OL, but have not received the refund amount until date. Travel date was 18th March and cancellation was done on 15th or 16th March. There is absolutely no data on Air India Express website connected to my confirmation number. I need my refund at the earliest....

Dear Sir/Madam,

This is to bring your kind attention about a recent experience I had faced from the Air India / Etihad ground staff at Abu Dhabi International Airport terminal 1A dated 21 March 2023 night.

I had booked flight ticket for my son Rajat Krishna as per the PNR H4P73I, Air India Express flight IX-452 on 22 March 2023 time 00:20 am. We had reached the airport terminal on time and completed the check-in...

Dear AirIndia Express Customer Service Team,

I am writing to file a complaint about the handling of my luggage during a recent flight with your airline. On 1/04/2023, I traveled from Bangaluru to Lucknow on flight number I5 1731 with PNR number IZHHKS. When I arrived at my destination and collected my luggage, I discovered that my suitcase had been broken and all of my belongings were exposed in a plastic bag.

When...

I was booked flight via online from Trichy to Dubai at March-19. Due to personal issue I was cancelled the ticket on March-17. Here is the confirmed PNR no: CI6AZL. It's more than two weeks now. Still didn't get any info about refund. I contacted customer service, they said this is not a valid PNR. I have attached the sample copy for reference....

I booked a return flight from Trichy to Abu Dhabi and back, for me and my wife. I travelled from Trichy on 26-MAR-2023 by IX 639. My return date was 02-APR-2023. As the work at Abu Dhabi got extended, I wanted to change the return date to 09-APR-2023. In the meantime to my misfortune, Air India Express was revamping the system subsequent to the merger with Air Asia. The system unification was a complete fiasco. In spite of having TCS, one...

I recently booked a 1:00 AM Air India flight to Dubai for today, but when I arrived at the airport, I was informed that my flight had been rescheduled to 5 PM and that I had not received any communication about the change.

I am extremely disappointed as this has caused me financial losses and inconvenience. I would like you to either compensate for my losses or offer me a free ticket on another flight of my choice.
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I recently booked a 1:00 AM Air India flight jaipur to Dubai for today, but when I arrived at the airport, I was informed that my flight had been rescheduled to 5 PM and that I had not received any communication about the change.

I am extremely disappointed as this has caused me financial losses and inconvenience. I would like you to either compensate for my losses or offer me a free ticket on another flight of my choice.br...

Cabin crew of Air India Express has no way of talking to passengers and speaks very loudly The ladies who are going to do the cabin crew have no way of speaking at allHis plane also takes off lateFood and drink in a flight is not proper and the method of serving is also not proper. 23, 000 ticket but there is no simple arrangement to charge the mobile phone in the flightAir India's in-flight cabin crew, they have no way of talking, no way...

Verry bad miss behavior, Rude, arrogant staff at the Check-in counter in the Departure Gate in kochi. My travel date 19-02-23.Please give a training to how to handle passengers. Specially her name Miss Sanju ....

I had booked a flight ticket from CNN to KWI on 20 January 2023. (Flight No. IX-795)
Unfortunately, yesterday afternoon, on 17 January 2023, 64 hours before departure, I received an email from Air India Express informing me that the flight was cancelled and was asked to contact the city office for rebooking.

I called Air India Express Kannur City office on [protected] and Air India customer care on [protected] to rebook...

Please grena i am very sorry... But i used hack jut 5minutes after i dellete this hack pleaseb id [protected] back my id grena this my fovurite id please back...

Hi, I had booked 3 tickets from air India express from Mumbai to Dubai on 1st Jan. PNR QGGSI8 and 6LTE1N. I selected the flight due to timing as I had some important event to visit. When I received the message regarding flight delay of more than 5 hours on 31st December 11pm I was shocked and I kept on calling air India express customer service number may be more than 100times and even sending email back to back but no response. I kept on...

Hi, I had booked 3 tickets from air India express from Mumbai to Dubai on 1st Jan. I selected the flight due to timing as I had some important event to visit. When I received the message regarding flight delay of more than 5 hours on 31st December 11pm I was shocked and I kept on calling air India express customer service number may be more than 100times and even sending email back to back but no response. I kept on calling next morning and...

I have booked a flight from MAA to SHJ on 1st Jan 2023.
The schedule time is 11.15 but the flight was delayed by more than 3 hrs and there is no proper feedback or update by the team…
If your in a hurry or wanted to travel on urgent basis it’s better not to choose to fly with air India as this is a frequent issue with them
More than compensation or anything they are wasting passengers time
Also they provide...

My airline number is: IX194 with PNR: EATIKN. My flight had to depart on 31 December 2022, morning 09:50 Gulf Standard Time (UTC +04) from Dubai, UAE, to reach Lucknow, Uttar Pradesh on 15:05 Indian Standard Time. But, now as I reach the airport, it is suddenly delayed by more than 3 hours. Now the same flight is departing on 14:04 Gulf Standard Time, to reach Lucknow by 19:25, which is really frustrating for me as a passenger....