Air India — Flight disruption

Address:

25 rue de la vierge

Dear sir
i sent a request for compensation following a flight disruption
i had a reply on march 1st, i was registered under case ID 03393877
beforehand i had provided a letter giving all the details of my disrupted flight
Having no news since i sent about 10 messages to Airindia customer support.Each time i was told i had to write where i had first written, i kept going round in circles.Iwas also told to go on existing check status which i did and to my horror it says this case is closed! no date, no satisfactory reply from the company
i want the company to reopen case id 03393877 and look at the letter i sent and keep me inform of what is being done,
yours sincerely
a.Breillot

email provided for this ID : [protected]@yahoo.fr