Indigo Airlines — Refund request for failed booking

Address:

19/1900A, Bhajanakovil Road, Calicut 673002

On[protected], I tried booking 2 tickets from CCJ to BLR and as directed in the site, payment of Rs.6122 was made as per ref No.[protected], on[protected]. However, due to some technical error, the site went blank and I could not proceed any further. I recd an email at 7:51 pm on[protected] as shown below:

PNR/Booking Ref.: S57VPX
Status Date of Booking* Payment Status
HOLD 12May24 14:21:33 (UTC) Needs payment
*Booking Date reflects in UTC (Universal Time Coordinated), all other timings mentioned are as per Local Time.

IndiGo Passenger - 1/2
Hold Date and Time: This reservation will remain on hold until[protected]:51:33 IST Pay Now. Since my payment has already gone to your account, I cannot use this and go further and hence I request that the payment for the failed booking may be refunded to me