Verified Support
Jun 22, 2017
Junglee Rummy Customer Care's response Dear Santoshi,
Greetings from Junglee Rummy.
As you already understand that Rummy is a skill based game, hence winning or losing completely depends on your personal skill and game strategies. Also note, Rummy should always be played purely for entertainment, hence, we request you to follow our Responsible Gaming policy at all times:
https://www.jungleerummy.com/responsiblegaming:
Please understand that funding your account completely depends upon you and you may also choose to play in free entry tournaments.
Your payments may get credited late in case we have not received the deposits from the gateway.
Our team will call you within the next 24 hours on your registered mobile number to resolve your queries.
Alternatively, you may also contact us on +[protected] between Monday to Friday (10:30 AM to 7:00 PM) or send us an email on [protected]@jungleerummy.com.
Thank you for your time!
Regards
Team Junglee Rummy
[protected]@jungleerummy.com
+[protected]Mon-Fri 10:30 AM to 7:00 PM)
Verified Support
Jul 20, 2017
Junglee Rummy Customer Care's response Dear Santoshi,
Greetings from Junglee Rummy!
Further to your queries, we would like to inform that we run new promotions every day so that you may win cash prizes. You may choose not to participate in a particular promotion in case you don't feel comfortable.
As informed in our earlier response we make sure we credit your deposits to your rummy account as soon as receive the funds from your bank, in case you feel that there are any pending deposits, please send us the date, amount and the transaction id of the transfer so that we can get back to you with the status.
We would also like to state that as a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills.
In case you feel that any user is not complying with our terms & condition - please give us the usernames and games-ids and we will get back to you after the investigation.
Please be assured that we keep fairness our website on utmost priority and periodically check all users accounts to make sure all users are compliant with our terms & conditions.
For further queries, you may also contact us on +[protected] between Monday to Friday (10:30 AM to 7:00 PM) or send us an email on [protected]@jungleerummy.com.
Thank you for your time!
Regards
Team Junglee Rummy
[protected]@jungleerummy.com
+[protected]Mon-Fri 10:30 AM to 7:00 PM)