May 19, 2019
Updated by Rai21 I got a call from Liberty General Insurance resolution team, number - [protected]
He started with a rude tone and said its regarding the claim refund . Tell your devit card number, i said it's icici, he said veryyy rudely I'll be needing a government bank card, i said i have bank of baroda card, he said ok, give me the card number, i said atleast drop a mail regarding the claim amount that will be refunded, i cannot just give you my card number, he disconnected after blabbering something. I am not dumb 😒, who would sent the refund with just card number details .
Verified Support
May 20, 2019
Liberty Videocon General Insurance Customer Care's response From: complaints
Sent: Monday, May 20, 2019 11:59 AM
To: aditi.[protected]@gmail.com
Subject: Liberty General Insurance Complaint Reference Number LI[protected]
Dear Ms. Misra,
We write with reference to your complaint registered on Consumer Forum and subsequent telephonic conversation you had with our customer service representative Ms. Sneha Pardeshi.
At the outset please accept our sincere apologies in this matter.
We acknowledge the receipt of your complaint. Your complaint no. LI[protected] has been registered with us.
We wish to inform you that our executive Sneha Pardeshi has been assigned to resolve your grievance. She will ensure that the resolution is communicated to you within 7 working days from the date of receipt of your complaint.
For any further assistance please feel free to write back to us or call us on our Toll Free number[protected]between 8:00am to 8:00pm, 7 days of the week) our representatives will be glad to help you.
For our detailed grievance redressal policy kindly refer to the below link:
https://www.libertyinsurance.in/customer-support/grievance-redressal
Thank you for your association with Liberty General Insurance. We service your insurance needs with complete responsibility.
Yours Sincerely,
Customer Service Team
Liberty General Insurance
Know more about us: https://www.libertyinsurance.in/
Jun 04, 2019
Updated by Rai21 I received multiple calls in a span of 2-3 days to submit the required documents, i asked how to submit them since there was size issue at their end for sending huge files, there was no reply, still i manged to send the documents in 3 mails, mentioning in each mail the document that i was sending. In 1-2 days i received a message stating that the compalint has been closed and on the contrary, the support team mailed and said we are looking into the matter. I have mailed them twice requesting to revert in case they need any other input from my end but i haven't received any reply yet. Giving their customer care a call always goes into vain. They only call repeatedly when the customer is busy with their work and then say i have asked you so many times to submit the documents.
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