RoyalOak Furniture Complaints & Reviews

We ordered StudyTable and Chair on 2nd May in Ecity Branch made the complete payment and the team committed that it will be delivered within 3 to 4 days . After multiple follow ups hardly agent picks the call and got it delivered on the 10th day.. Installation again was delayed and when the guy came for installation today the hardware parts of the chair was missing ...
Harly they have empathy to address the customers concern ..
Quite unacceptable behaviour Royal OAK sales ppl have.. they avoid picking calls... Really fed up follwing up with them .. Local vendors are far better in service .. Royal oak is just a brand with out any Quality ..

I ordered dinning table in royal oak Velacher store on 3/3/2024, the dinning table I asked for is a display piece.

To deliver the display piece they told that they can deliver it on 07/03/2024. Without any objection I accepted and paid full amount of Rs21000

Then I was expecting to deliver the product on 07/04/2024 I have not received the next day till 4 pm I have not received.

I called customer...

I purchased a computer chair from Royaloak Kochi shop (Invoice #SI[protected] and within 11 months its backrest had issues. Backrest tilted towards the back and not returning to its original position causing backpain. I tried to call their Kochi office but unfortunately the number provided in website was not service. Called their Manager and he assured technician will visit the next day but no one visited. Each time calling Royaloak Kochi...

On August 6th, I made a purchase at the Royal Oak store in Kirti Nagar, acquiring a coffee table, sofa set, and a showpiece stand under invoice SI23KA[protected] with total invoice value Rs. 103055.21. Within five months, the coffee table exhibited wood expansion issues, prompting me to contact customer care on January 17 2024 and file a complaint under reference ID RIPL-65709 . A technician inspected the product on January 18 2024 and confirmed...

Worst customer service. I have visited marathahalli branch. Manager was very rude. He dont know how to behave.. wasted my 25k. Neither coffee table os usable nor my product us exchanged. M...

My order number is so[protected], purchased coffee table on[protected], till now not delivered....

Order number or Transaction ID #[protected] dated 31 Dec'2023 had two items - a 3 door Malaysian Sepang shoerack and a side table. These were ordered on the online store.

Side table delivery date was 6 Jan'2024 per company message and shoe rack delivery was 15 Jan 2024.

Neither the sales person nor the company's online store has provided an update or when i try tracking using track order in the website nothing...

Hi Guys i have purchased material worth 2 lakh on 27th Dec 2023. However, when i placed the order i clearly told the Branch manager Ali and Jehangir that i need the material in Bangalore. They spoke sweetly and promised to deliver the material on 13th of Jan 2024. I have been chasing them from last two days and none of the guys are coming forward to answer the call. This company seems to be run by totally unprofessional people. I would request...

I ordered a furniture worth 29, 496 rs (Order No. ORDER #[protected] on 16th Dec. 2023. It was scheduled to delever on 31st Dec 2023, on calling on 1st Jan 2024, I was told it will be delivered on 4th Jan 2024, on calling on 4th Jan 2024 I was told it will be delivered on 11th Jan 2024, on calling on 11th Jan 2024 I am told it is not even dispatched. They say, they will contact back but I don't hear back. Tired of contacting and getting irresponsible...

Am writing this email as I am unable to get the issue resolved with out escalating. I have sent an email but I think it would be appropriate to explain the issue again.

It is really a bad experience I have with Royal oak. I have purchased a sofa cum bed at royal oak Marahthalli store. The wheels broke with ten days of purchase and I raised complaints regarding the same they changed it and still it is the same and the technician...

Good Afternoon Sir/ Madam,

I Padala Naveen from Yanam. I have booked 2 Office Chairs in Online. The status was pending, but BAJAJ FINSERV had deducted Rs. 4664.00 for the 2 LOANS in the month of November 2023. Again today they deduct Rs. 4664. They informed me they will deduct today also. I had informed to the staff or Royaloakindia. I had raised the complaint to the customer care employees thru Phone.
Please kindly...

Order was placed on 6 Nov. It was supposed to be delivered today on Nov 11. The customer service seems unresponsive, Calls go unanswered, and there's no information on the delivery partner. Can you please assist?...

Cot was supposed to be delivered on Nov 7. Pathetic service, can't reach customer care, no response tot he complaints raised and messages sent. The person who assisted while purchasing says deliver is not their department. Doesn't pick up calls. No tracking available about the delivery partner. Kindly help...

Wrong product delivered- marble centre table item number CT 8038 has been delivered instead sonet marble centre table of item code CT 8058. Firstly the product has been delivered one week late than promised. We had told we need it soon since we are in Bangalore for only few days and there was ample time. But now wrong product is delivered. We even extended our stay only for the same. We are very disappointed. Please immediately exchange it...

We have ordered marble sonet dining set and coffee table 3 weeks ago from mangalore kulloor showroom and it was to be shipped to our Bangalore residence one week ago. I kept following up and they kept saying tomorrow tomorrow and we even extended our stay in Bangalore . We have to leave tomorrow early morning and today it must be delivered at any cost. If it is not delivered cancel our order and immediately refund our payment....

I received my furniture parcel on 20.10.23, in knockdown condition, but till now no one came from the company to assemble and install it.
Order no.[protected],
Model no. LCD stand - SKU TV20191022...

I placed an order online and tried to cancel it within a few hours because I realised some customisations were provided by the company. But they are refusing to cancel the order and forcing me to buy something from them. This is absolute ### and horrible CUSTOMER service. No where on there website it says that cancellation is not possible....

I am writing to express my dissatisfaction with the recent purchase of a Mourya Wood King Bed from your store on 24th April 2023, as per Invoice no. SWSAL23-24/33, (copy attached) for the amount of Rs. 42, 500/-. The purchase was made at your Mangalore branch, M/s Styleworks (RoyalOak).

Regrettably, since the day of delivery, the bed has remained unused in a guest bedroom at my residence in Mulki, Mangalore. To my dismay, upon...

We had purchased 2 Ashoka Wooden Single Bed from Royal Oak Furniture on 20th August 2023. While receiving the cots we had informed about the poor quality of the furniture and just after 10 days one of the cot broke without much usage. We had filed a complaint previously and after a lot of hassle the company sent a technician to repair the cot. However now again within a week the same cot has broken again. We demand a full refund for delivering...

Hi,

We ordered two office table and chair at Royal oak furniture shop on 16/09/2023 and made full payment. We requested the store manager to offer Ganesh festival discount and the Store manager refused any further discounts. Next day, we get to see a pamphlet in the news paper stating that RoyalOak furniture is offering 20% discount on office chairs and tables. When we reported this to customer care representative Ms. Sowmya,...