| Address: | 560035 |
| Website: | www.totoodo.com |
Dear totoodo team,
This incident is to bring in your urgent notice regarding my iphone 6 (64gb) given at your sarjapur road service centre.
Please find below the detail incident:
This is incident of 20th may 2017.
Got your kormangala service centre number from google serach result as the best service centre for iphone
Called them and they suggested to visit sarjapur road service centre as its closer to my office.
Went there to meet a technician called riyaz. Had a minute charging issue. He told me with cleaning, should be fine. Asked me rs 350 as the charges which i agreed.
He opened the phone, did something for an hour and told me some issue with the device and the phone is not starting.
Ask me that i should come in morning to take the phone back which again i agreed.
Next day when i came, he did something for an hour and told me he is not able to start. Asked me to wait till evening to let me know the way forward.
In evening when i again went to the centre, he said that he has identified the issue and its minute "u2 ic" issue which got corrupted while working on the phone. He told me that his friend is coming from mysore and has a spare one which he would get.
Waited for two days again only to understand that the ic didnt work so he asked me to further wait for couple of days.
After that, when i visited the centre my iphone was not there. I was astonished
He said he has given my phone to his friend for repair. I told him being a lawyer i have lot of confidential information on the phone and want it back immediately.
He asked me to be patient and ask me to wait again for couple of days as his so called "friend" repairs 10 iphones a day.
On 30th may, i went and asked him. He said - 'no luck still. Also, i phone is not there with him." i told him that if he is working at totoodo, why isnt he involving the higher management and getting the work done.
On arguing for more than 2 hours, he agreed to give a jobsheet (Attached with the mail) and finally sent it to kormangala centre.
On 2nd june he informed that even the kormanagala centre is not able to resolve the issue. (Though i have no clue whether my iphone had been given or some other device to your centre)
Today we are on 14th june (Almost a month) and my iphone is missing.
Last incident would shock you, this technician riyaz has handed over the matter to his friend sayed who claimed to be city head of totoodo and said that he would get it done. Yesterday they both called me and offeres instead of 64gb, they would put 16gb motherboard and i need to pay them 10000 for the phone. I said lets meet at totoodo head office and conclude the matter as i do not want to fall under any trap. They denied and said that no, we would not meet outside and blackmailed me to agree or do whatever i can.
I understood his friend is lying and is not from the company. Then he finally said that :even if i go to totoodo nothing would happen and customers like me keep running behind the company. The company keeps their eyes closed and never take any action. That time i felt i have got into a big trap.
I called at the helpline no which asked me to write this to you.
I am writing the above mail to you and expect action immediately. I am a high court advocate and have full faith in the country's law.
Would appreciate that this case is resolved in next 24 hours.
Post that would file a case with police against the technician and the company. Would also write to press.
Please consider this mail as a legal notice.
Would request a call back from the senior management immediately to resolve.
—
Regards
Adv. Saurabh vohara
Mobile: +91 [protected]
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