Universal Travels — Ticket booked upto Mayiladuthurai with drop point Kollumangudi but changed to Happy Travels in Chidambaram

I hv booked ticket from Chennai to Mayiladuthurai with drop point as Kollumangudi. But I was changed to Happy Travels in Chidambaram saying that they going thro Sirkazhi as it is not the route. Then why the ticket is booked with Universal Travels.
I need justification for this. It made me hectic as I hv to catch one more bus or mofussil bus or a cab to my destination from Mayikadurai as the Happy travels will go up to that place only.
Ticket Details
AbhiBus.com Mobile Ticket:
From: Chennai
To: Mayiladuthurai
Bus Partner: Universal Travels
Service No: CHENN - VLK (MVM, CDM) 43
AbhiBus Booking ID: AU[protected]
Bus Partner PNR: TS[protected]UUTX / UNI
Journey Date: 03-Jul-2022
Departure Time: 22:30
Seats: 13
Bus Type: 2+1, Sleeper-Seater, Non-AC (43
Boarding Point:Koyambedu Omni Bus Stand Entra,
Bus Partner Helpline:[protected]
Dropping Point: Kollumangudi.
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This message is a valid mTicket.
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AbhiBus Customer Care: [protected]
Bus Details

Dear Passenger, Bus Journey details from Chennai to Mayiladuthurai on 03/07/2022 are PNR: UNI340376, Seat No: 13, Reporting Time: 10:15 PM, Boarding: Koyambedu Omni Bus Stand Entrance at 10:30 PM, Address: Omni Bus stand Entrance Indian oil petrol bunk, Service No. CHENN - VLK (MVM, CDM) 43, Bus No: PY 02 S 5527 and Driver No: [protected] - BITLA SOFTWARE PRIVATE LIMITED
Take action on the driver and the conductor and reimburse my extra charges paid from Mayiladuthurai to Kollumangudi. I am totally disturbed .
Take some action on this.
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