The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
In our company we ordered a cctv camera's. On that day they offered if you have any complaint regard the cameras upto 1 year they can provide free servicing. Before 7 days telephone cable wire pin damaged. I file a complaint on that issue they told we can come and resolve the problem within 24hrs. But since today i can't resolve the problem. Today i called to concern person first 2 times he cut the call after that he lift the call and started...