Vlebazaar — Order #2545597 cancellation and refund not processed.

Address:

Vle Bazaar Private Limited X-52 Dlf Phase 2, Near Cyber City, Gurgaon 122001

I Placed an order for Lego MINDSTORMS EV3 31313 on Vlebazaar.in on 03/10/23 for Rs 22, 339/-. Order id #2545597. The order must have been dispatched between 06/10/23 to 08/10/23. I tried to cancel the order on the website but I was getting repeated error messages. I tried to raise a support ticket regarding this, but the support ticket has not received any response. Finally, I contacted the call center on 10/10/23 to request for order cancellation. The call center executive tried to convince me to wait for 24 hours. He said the item will be dispatched by then. If not, he will cancel and refund the order. on his request, I waited till 11/10/23. Seeing that the order is still not dispatched, I called their customer care number and asked them to cancel and refund my payment. They said that the cancelation will be processed within 24 hours, and I will receive a refund. Till now, the order is not cancelled, and I haven't received any notification from the company, nor have I received the refund.