Vlebazaar — Order still not dispatched and not getting cancelled

Address:

Plot No 4, Numberdar Market, Grace road Sec 28 Gurgaon 122002

On Feb 4 2023 I placed an order 1984513 and the order was said to be delivered in 2 days but it’s been 20 days now and the order is still not dispatched . When I contacted customer care they said it will be dispatched in 2 days but after trying for 4 times and hearing the same thing that it will be dispatched soon I decided to cancel the order . When I called them to cancel the order they said it will be cancelled in 1 Hr and the amount will be refunded in 4-5 days but it’s been many days and I have not got any confirmation on the cancellation of my order . I paid Rs 718 for this order