Vlebazaar — Product didn't ship and didn't get refund.

I have ordered an OnePlus Smart Band worth Rs.1299 on 23/12/22 from the e-commerce website named vlebazaar.in and my order id is #1917410.the payement was done by me via phonepe.
althouth company claims they ship product within 2 to 3 days but even after 2weeks the product has not been shipped yet.
whenever i am trying to cancel the order and claim refund the site maliciously crashes each and everytime.even if i try to generate a ticket to complain about it in the site it crashes.the customer support wont receive the call.
the website is a total scam and please kindly take necessary actions against such fraud site.