Wakefit — Credit card refund

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The following resolution was added to ticket [wakefit-317989]:
Dear Customer, Greetings from Wakefit! As per your request, we have cancelled your recent order of Wakefit Orthopaedic Memory Foam Mattress & Wakefit - Andromeda Sheesham Bed with Storage under the Order No : ORDER202011s6g8Om. We have initiated the refund of 18, 700/- & 11, 326.84/- and the amount will be refunded respectively to your source account in 3-5 business days.

Though i got this mail on 10th November but till now more than 30 days passed and refund is pending. They are simply harassing us with false promises.

Calling the customer care for multiple times is not helping at all. I also wrote a mail to their compliance team, no one acknowledged.

The poor transparency of their customer service and the delay of these refunds will never attract me to Wakefit.

30 days waiting for refund is completely unfortunate. its a crime that wakefit is exhibiting.

i need help, please help me from this situation.