Zomato — Doing fraud with customer

Address:

1st main,1st cross, 16c new mico layout

Hi Team,

I am writing to express my dissatisfaction with my recent food order experience. Last night, I encountered a significant issue with the food I received, rendering it inedible. Unfortunately, I found mysel[censored]nable to consume it, leading to a considerable level of discomfort and hunger throughout the day.

Upon contacting your customer service team, I was informed of a partial refund of ₹51.16, which falls far short of the ₹200 I initially paid for the order. I must express my disappointment with this resolution. It is unacceptable to receive such a paltry refund for an order that failed to meet basic standards of quality and edibility.

In light of this situation, I request the following actions to be taken promptly:

Full Refund: I demand a full refund of the amount paid for the order. Given the unsatisfactory nature of the food received, this is the only fair course of action. If necessary, arrangements can be made for the food to be picked up from my residence.

Investigation and Action: I urge you to conduct a thorough investigation into the operations of Chinese Chef Co Hotel. Such incidents reflect poorly on your establishment and warrant immediate attention. I expect appropriate action to be taken against the responsible parties to prevent similar occurrences in the future.

I trust that you will address these concerns with the urgency and seriousness they deserve. As a valued customer, I believe it is essential to uphold the standards of quality and service expected from your establishment.