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Zoomcar Complaints & Reviews

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Last updated May 20, 2024
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Zoomcar reviews & complaints(5661)

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Website:www.zoomcar.com

Car was rented through zoomcar host but was not returned after booking end time
My car was rented with zoomcar host app . My car is still not returned by the guest also no support from zoomcar host app. Requesting helpToday my car was booked by Mr. Ali Hussan. Booking ID number #JPSNJZNXT. So in the morning, he started the ride at 8 o'clock. He should return by the latest 6 pm, but he did not come. After many calls to him, he told...
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Abdullaha Shaikh
May 25, 2024
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Profile didn't verify and my trip has started and my car cannot open through the app
Zoomcar customer support has been notified about the posted complaint.
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    patelv1991
    from Navi Mumbai, Maharashtra
    May 20, 2024
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    I am zoomcar user since 2022. My account is been blacklisted for no reason due to which I am not able to book the car (image attached to this compliant).

    Requesting zoomcar team to resolve the issue and revoke the blacklist ban from my account and allow me to use the zoomcar service again.

    Registered Email Id: [protected]@gmail.com
    +1 photos
    Zoomcar customer support has been notified about the posted complaint.
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      Barunbalaji
      May 19, 2024
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      My car was rented with zoomcar host app the Booking id is JPSNJJSSM. My car is still not returned by the host also no support from zoomcar host app. Requesting help
      Zoomcar customer support has been notified about the posted complaint.
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        Sumitt338
        from Delhi, Delhi
        Apr 30, 2024
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        Profile verification is pending even after uploading documents

        I booked car for trip in delhi.
        For that I uploaded all the documents required but still my profile is not yet verified please look into this matter and verify my profile from your end as soon as possible....
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        krunalkatwala
        from MUMBAI, Maharashtra
        Apr 22, 2024
        May 19, 2024
        This thread was updated on May 19, 2024
        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Refund due to breakdown Issue

        We had a trip on 22/03/2024 and due to breakdown of the car in the middle of the road we were not able to travel further and we had to rush to the station for train and our whole trip got wasted. We have already complaint to zoom car about the same and we received the mail from zoomcar and we were asked to reply with images. we have already submitted and reply to mail but still our complaints is not resolved. Our Ticket - 1979559,...
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        Sandeep Chobey
        from Mumbai, Maharashtra
        Apr 14, 2024
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        Driving license is rejected without any reason and not able to connect with customer care

        Dear team,

        I have made booking of zoomcar on 12th April . BOOKING ID:- JPSNINQ4L

        After the booking, app was asking for customer verification.

        I uploaded my DL and adhar card but just after few minutes.. got the message document verification got failed.

        Post that tried with Adhar OTP verification and license verification but it is not taking my license.

        App is just...
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        Mandeeps8599
        from New Delhi, Delhi
        Apr 6, 2024
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        Address:Maidan garhi, Delhi 110068

        This is regarding the Booking Id: JPSNIBS8J .
        I have booked the Zoomcar - ECO SPORT, Host Name- Azad, Phone Number - [protected].
        When I reached at the location I havent found car there. I connected with host and they asked me to pay them again to receive a car.
        Also, I have raised this issue many time before on zoomcar app but got no response.
        Kindly look into this matter and refund my money INR 9732 for the same as soon as possible.
        Zoomcar customer support has been notified about the posted complaint.
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          Indistress
          Mar 28, 2024
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Not able to unlock the rented ar

          We rented a car on zoomcar, the pickup was at 11 pm, but we could not unlock the car at all, every time the app kept crashing. We tried looking for customer care contact number, but didn't find any working contact number. We tried for one and half hour in the middle of the night. We have paid a lot for 5 days of trip.

          Kindly help us resolve this matter....
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          chandanakatakam
          Mar 27, 2024
          Mar 27, 2024
          This thread was updated on Mar 27, 2024
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          Damage of Vehicle TS253666(Hyderabad) by Booking ID "#JPSNCX0VK"

          Address:Zoomcar India Private Limited,1st Floor,Anjaneya Technopark,No.147,HAL Old Airport Road,ISRO Colony,Kodihalli,Banglore,Karnataka,560008,India

          We had registered our vehicle in ZoomcarHost and the vehicle is Hyundai venue vehicle (Model 2021) and the vehicle was damaged by the customer on August 9th 2023,
          We got this damage from Booking ID "#JPSNCX0VK" and is booked by velsuri sriram, it's been 9 months, and the vehicle did not get repaired, and the vehicle is damaged heavily.

          And we contacted the vendors (Gadifix) Puneet is the owner of Gadi fix (m.no:[protected])...
          +1 photos
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          Rakshit157
          Mar 12, 2024
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          Car is live not showing in guest app

          Dear team
          I have tried many times creating a ticket against my listing in zoomcar but no tickets are created, so my complaint is that my car is live on host app but not show on guest app.
          Also no one appears for gps installation and phone lock unlock system.
          what is the issue and explain this issue ASAP

          My Car No KA19MF8054
          My Zoomcar Number is [protected]
          Emergency contact [protected]...
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          Paramesh69
          from Hyderabad, Andhra Pradesh
          Mar 12, 2024
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          Im complaining about the Zoomcar host

          I’ve booked a car in the zoom app and the car’s silencer sound was from the beginning of the trip . The trip ends on 9pm march 8, I’ve returned The car at 8pm, the host was very rude towards me and asked me to repair the car and fill the fuel and denied to checkout the trip. I've filled the fuel in the car and l even accepted to submit the issue and I will pay the amount as agreed to the zoom policy but the host still denied to checkout....
          +1 photos
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          piyushRD
          Mar 11, 2024
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          Mobile Number Change

          Hi There,
          ZOOMCAR

          I need to change my phone number in my zoomcar account because my previous phone number is not in use so now I am not able to login to my account and i need to do bookings . so please help me out for this....
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          Mahendra23
          from Hyderabad, Telangana
          Mar 7, 2024
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          Invoice not provide

          Address:hyderabad

          Zoomcar Booking JPSNIEBMB
          Date :[protected]:00 AM IST[protected]:00 PM
          Car details: Ignis, Hatchback
          Car Parking Location - Prashant Apartment, Sindhi Colony, Begumpet, Hyderabad 500003, India
          Please send Invoice as soon as possible .

          --
          With Regards:
          Mahendra Singh
          Mobile no.- [protected]...
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          abk12
          from Vadodara, Gujarat
          Mar 4, 2024
          Mar 4, 2024
          This thread was updated on Mar 4, 2024
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          My refund not received

          Address:A-5, Haridham row house, Jokha roas, Vav gam, Kamrej Surat
          Website:Zoomcar

          Dear Team,

          Greetings of the day

          I have lot of time try and inform your team, please refund my money as soon as possible.

          Please my solve my problem.

          Please find the attachment details of my booking and payment details.

          Problem: I have booking car but car owner asking I have available please not to come my address because car is under maintenance. So I have canceled...
          +4 photos
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          suthan J
          from CHENNAI, Tamil Nadu
          Mar 4, 2024
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          My vehicle is blocked due to accident

          Subject: Request to restore rating and unblock vehicle

          Dear ZOOM Team,

          TICKET NO 1971586, 1971588


          I am writing to request your assistance in restoring my rating and unblocking my vehicle on your platform.

          As you may be aware, my vehicle was involved in an accident on 27-SEP-2023 and it was in the garage for four months until 29-JAN-2024. During this period, I had to cancel...
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          raj84098652
          from Chennai, Tamil Nadu
          Feb 24, 2024
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          Fraud with me by ZoomCar

          Address:Chennai

          I Have book a car for 3 days they charged me 26078 but they don't delever the car and they are not returning my money....
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          Chinnu.3939
          Feb 24, 2024
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          Service issue

          Address:gandhi bazar bangalore

          Dear Sir.

          We have reserved one car through the Zoom app for rental reasons, and we have made the payment in advance.
          When we started the trip, the car would not start, so we could contact customer service in Bangalore, but there was no availability, so we emerged and took another mode of transportation, and after the return trip, they asked for an additional fee.

          How do I pay there without starting my...
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          sutmop
          Feb 20, 2024
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          Not receiving OTP to login

          Address:Bengaluru

          Hi Team, I've been continuously trying to login to the app and I am not receiving the OTP. My ride time has already started and I am not able to login....
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          Shubh21
          Feb 18, 2024
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          Complaint

          Website:Zoomcar

          Not able to upload selfie during profile verification....
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