[Resolved] 100Bestbuy.com — Contest - fraud

ABDULGANI KHATRI

from Delhi, Delhi

Address:

Kutch, Gujarat

I would like to inform you that on 15.02.2014, I received a call from customer care executive of 100bestbuy.com to participate in the contest organized by them on monthly basis. On their request I paid Rs.7, 999/- by debit card on the same day. I again received a call from them on 26.03.2014 to pay more Rs. 11, 999/-. I refused the same, then they said you can not participate in the contest if you do not pay the amount. On the basis of the above, I paid more Rs. 11, 999/- on 26.03.2014 in their account by debit card to keep active in the contest. Overall I paid a total amount of Rs.19, 999/-, which shows in my account as a credit points.I participated in 3 contests as follows;
Srl Date of payment Participated for item Amount paid
1 15.02.2014 Samsung Galaxy S4 Rs. 7, 999/-
2 26.03.2014 Nokia Lumia 1020 Rs.11, 999/-
3 30.03.2014 Nokia Asha 206 Rs. 1/-

TOTAL Rs. 19, 999/-
As per their policy, they declare that they declare the results of contest on 15th of the every month, They also send a mail and SMS to the participant "you have successfully registered for 100bestbuy contest. We will update you on the result by email." In this regard I want to inform you that I have not received any call, SMS or E mail till date for the result of the contests even after 80 days. Recently they declared the results for the month of March, 2014 and listed the names of winners on their website. On the checking of the results, they have not declared name of winners of Samsung Galaxy S4, Nokia Lumia 1020 and Nokia Asha 206. I asked them about the results of the contest for the above products, they do not reply satisfactory saying that you are not lucky winner. I have SMS and mail sent by them regarding contest, where they agreed to inform the results of the contest by mail.
In view of the above, you are requested to investigate their contest system and check whether such contests are actually carried out or it is only fraud with the customers after collecting money from customers. I found so many complaints against 100bestbuy.com on your website.
ABDULGANI KHARI

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May 14, 2017

Complaint marked as Resolved

100BestBuy.com customer support has been notified about the posted complaint.

Verified Support

May 09, 2014

100BestBuy.com Customer Care's response Dear Abdulgani Khari,

Please sir we request you to update your phone number and product information :

order id:
ref id:
order date:

so that we can provide you the necessary information.

If any more queries kindly contact us at [protected]@100bestbuy, call us on[protected]:

Thank you

With Regards
100bestbuy

May 10, 2014

Updated by ABDULGANI KHATRI Dear 100bestbuy team,

Good day!!!

Please refer my earlier mails sent through my personal e mail id [protected]@gmail.com regarding delay in delivery of products and result of contests. In this regard, I want to inform you that I received all my products after heavy delay, but my question is: when I participated in the contest in 15th February, 2014, it was informed me by your customer care executive that result will be announced on 15th of the every month and you will be informed for the same by e mail.
After more than 80 days have been passed I have not received any mail regarding contest. I also tried to know result from your customer care executive by calling over telephone no[protected] and by mails, but no satisfactory reply from your side in this regard. I visited your website on regular basis to check the results, but there is no declaration / announcement of the results for the items where I participated.

Finally, I submitted a complaint on Indian Consumer Complaints Forum on 09.05.2014 regarding this issue. You asked me about my mobile no, Reference ID and order date for the same through them.Please note that my complaint is not about the product, but it is for results of the contests which have not been declared by you even after a considerable long time as specified above where I have participated.
As per your requirement, I submit my details as under:

Mobile No: [protected]

Srl Date of payment Amount paid Item participated for
01 15.02.2014 Rs 7, 999/- Samsung Galaxi S4
02 26.03.2014 Rs11, 999/- Nokia Lumia 1020
03 30.03.2014 Rs 1/- Nokia Asha 206

A total amount of Rs.19, 999/- is credited in my account as a credit balance for future online shopping from your website.

In the view of the above, you are therefore requested to inform me whether results for the subject items has been declared/announced or otherwise. If yes, please let me know the date of announcement of result and name of winners, and if no, then let me know the date of announcement of results of the above products.
I hope that you will understand whole the issue, if you need more information, you may contact me on my e mail ID and mobile no as stated above.
Please look into the matter and close the issue on the priority basis to avoid possible difficulties.

Thanks and with the best regards,

ABDULGANI KHATRI
Mob:[protected]

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Comments

ABDULGANI KHATRI

from Delhi, Delhi

Dear 100bestbuy team,

Good day!!!

After a long time of about 10 months and all the details provided by me which you have demanded, you have not replied properly till date. Please look into the matter and do the needful. I want my money back or allow me to utilise the credit points. You are not informing customer about non utilization of 100% credit points at the time of participation of contest and cheat the innocent customer with your hidden policy.
I have following complaints against your company.
01. Only 10 to 15 % credit points can be utilized.
02. Prices of products on your website are very high in comparision with other online websites.
03. Required products are out of stock.
04. Formatic replies of mails are being given without proper understating the customer's requirement.

Please look into the matter and do the needful as fund is blocked with your website for more than one month.

I am awaiting your reply.

ABDULGANI KHATRI