[Resolved] 100Bestbuy.com — Delay in dispatch and wrong information from customer care | |||
My name is jaspal bhardwaj. I ordered one micro max mobile to 100bestbuy.com on 27th march 2014. Reference no is 29286078. My mobile no is [protected]. I got an information at the same time that product will be shipped on the address given, with in 5-7 days. It was not delivered on time so i asked to c care on [protected]. I got reply that product is being shipped now. But i could not get it. So i mailed to 100bb on 15th apr 14 regarding this delay.. Again they replied to ship on same day. Then i again connected to 100bb and one senior person, whose name they said 'deepak' on 17th apr'14. Assured me to ship on saturday, as friday is holiday at 100bb. From that day, i am regularly contacting to 100bb for my product, on daily basis, and 100bb ccare daily replying same line "your product is ready for dispatch, we will dispatch today" But till today 23rd apr14, even after paying full payment of the product by credit card, status on 100bb site is 'ready for dispatch". Means product is yet not dispatched. During these 28 days, senior person ' deepak' and all others assured me to dispatched on same day of next day, but all in vain. Neither they replied on mail nor on my mobile, even i several times asked for there problem for delay of dispatch, but nothing improved. Please suggest what to do to get my product. I am an old customer, who has 8600 credit points by purchasing product till now, but 100bb do nott care for it. Please help Regards Jaspal bhardwaj Mob-[protected] Was this information helpful? | |||
Nov 17, 2016 Complaint marked as Resolved 100BestBuy.com customer support has been notified about the posted complaint. Verified Support Apr 29, 2014 100BestBuy.com Customer Care's response Dear Jaspal Bhardwaj, We apologies for inconvenience happened from our end.As the product is on the process.Kindly wait for few days, we will dispatch the product very soon. If any more queries kindly contact us:[protected]@100bestbuy.com or call us:[protected]. Regards, 100bestbuy | |||
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Salarpuria Hallmark, 15/3@16, 4th Floor, Kadubeesanahalli, Outer Ring Road, Bangalore, Karnataka, India - 560087
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Thanks for the reply on 29th April, after 05 days of the post made on 24th April, still asking for some more days.
For your information, on Saturday, 26th Apr, I made a call, and a senior lady, took my call. She listened my query. Then she assured me
that she is senior and my product is being shipped on that day,
Saturday, as stock is available at that time. On Monday, 28th, when I made a call to confirm the dispatch, Ccare rep named as {Priya), informed me that it is not shipped yet..On
your site, this product is continue available for sale, from the day I booked, I have never seen out of stock since I ordered on 27th March,
then, for further confirmation, I took one more qty, in my cart for second order, it is taking me for payment as it is available for sale.
So, If it is available on sale, means no short stock is there since 27th March, why it is not shipped to me till now even after more then
one month. 32 days? Or customers who have booked this product during this 32 days period are also waiting for this product like me even after paying money. If so, do you accept failure of your system and enjoying money paid by your valuable customers for this period of delay.Please replay asap and dispatch my product before reply.Jaspal Bhardwaj[protected]