[Resolved]  100Bestbuy.com — No refund/fraud company (pending since 17.07.2014)

Address:

New Delhi, Delhi

No refund/fraud company (pending since 17.07.2014) Order number: [protected] Courier: track on Docket number:[protected] I had ordered a pack of 3 shirts somewhere around the last week of june. the product was delivered within 1 week, but the shirts were not at all like they have shown on the site. the shirts were used, dirty, worn out and of the lowest possible quality. i got in touch with them on the same day i received the product and they asked me to courier the product back to their warehouse, to which they said they would also refund my courier charges. i sent the product back and they received in on the 17th of july, 2014. since then they have been going round and round about how they would refund the money. every time i call (it is also very time taking to get through to a caller, i have been on hold for 20-30 minutes also) a new caller picks up and tells me that they have updated the received status only then and the money will be refunded in 7 days. i have mailed them on [protected]@100bestbuy.com a number of times with my bank details for the refund. when i call after 7 days later they say the same. that the money will now be refunded after 7 or 15 days. apparently the number of days keeps changing. they provided a number of a senior person (raj singh - [protected]) who never picks up the phone. till today they have been giving me the same statement, the amount would get refunded in 7 days and that they have just updated the status to"received" for the order. its the 29th of september today and it's been over 2 months now. i want the refund back. they are not helpful at all. the people at the receiver are useless and have no clue what to do. kindly help me out. Regards, Ashna puri