100Bestbuy.com — Not giving refund

Address:

Bangalore, Karnataka

Hello sir, My name is mohan, i am from bangalore Facing problem from company :100bestbuy My compalint number :29388568 Register mobile number: [protected] When i was surfing my gmail got a mail stating that i have won an contest for which i will get a camcorder and will win an samsung mobile worth 25000 O i have paid my amount of 3999 /. To 100bestbuy shopping site These are the problem i face after paying the amount online from kotak bank on[protected] 1. Immediately after paying i got a phone call saying i have to pay some more amount that is some 9000 rs so that i can get a samsung mobile.. And the amount 3999 that i have paid is of waste and won`t get that back, and i denied the offer 2. When i asked for refund with customer support guys... Some say that i will get back refund and some i won`t and strongly/fought and asked they said the amount will paid in the form of some point but not in the form of currency 3. If you look into the credit points that the company provides it say that i can not use these point completely at one stretch to purchase.. I can use only 10% of the points so i gained this knowledge after calling several times waiting in the que for several minutes... Wasting money alot 4. So finally i decided to take product for which i have paid.. After i got the product 5. I opened the parcel i saw the camcorder which is not working and won`t turn on... And there is no warranty card no instruction manual, no serial number no manufactures number or manufactures name so i called the customer care guys and informed, they said again to courier back the product to new delhi so as per there instruction i sent back on the next day after i got the product 6. Again to check if they have got the product the customer services guys said they have received the product.. And i have to wait for 10days for getting my refund 7. After waiting for 10days now they say they cannot pay me back the money and i will be getting the same old credit point... Some say i can use the point fully some say i cannot... Please help sir... I want my money back... There are lot of other ways to earn money i don`t know why 100bestbuy is earning like this This is my money i have earned... I never cheated any one... I earned it by working late night staying away from my family having no proper food and shelter... And don`t now why 100bestbuy is so rude in paying my own money back... Thank you Regards Mohan