[Resolved]  100Bestbuy.com — Offering tablet in combopack offer at higher cost - received tablet not working - reg.

Address:Saharanpur, Uttar Pradesh

To 100bestbuy.com Dear Sirs, I am writing this letter with good confidence and gesture that your company will help me after going through the following and prove that your company is 100 best buy. I have purchased a DELL Venue & Tablet in June 2014 vide Invoice No:1013004 dt.23.06.2014 ; Ref No; 31653533; AWB No: [protected] and the following are the details of your Bill. Item Code: 31653533 Description : DELL Venue 7 Tablet(16GB, wifi) 1 no. 14401.00 This Tablet was procured from you against a combo pack offer. I am not having any plan for purchasing a Tablet but after I received a call from your personnel that I was selected for a Combo pack of Dell Venue Tablet and a mouse. for Rs.15, 299/-. I was informed that I wlll get 50% cash back to my Account . The actual cost of this Tablet is Rs.9000/- only. I dont know about your website and its terms and conditions and based on the assurance given by you I paid Rs. 15299/-.online. After payment I came to know that the 50% cash back is not to my Bank Account, but it is in terms of credit points to my account. This is mere deceiving the customer by giving wrong information. I lost Rs.7, 000/- after deducting the cost of this Tablet. With the amount I paid I might have purchased a better configuration Tablet with SIM facility of my choice. I have received only Tablet and not received the Combopack. I was surprised that a Polo watch was sent to me with out my order and acceptance. The Tablet sent by you was put in operation 2 days back. The Tablet is not being charged with the Charger. After the switch is on, it is being switched off after few seconds. This is continuing every time i tried to switch on the tablet. Now I request you to please replace this Tablet with a new one. I will send this Tablet immediately on hearing from your end. Yours sincerely, G V Ramakrishna mobile:[protected]
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Aug 14, 2020
Complaint marked as Resolved 
100BestBuy.com customer support has been notified about the posted complaint.
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Dear G V Ramakrishan,

We apologies for inconvenience happened from our end.Kindly return back the product to the concerned address present in 100bestbuy parcel.So, that we can do replacement.
If any more queries kindly contact us:[protected]@100bestbuy.com or call us:[protected].
Regards,
100bestbuy

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