[Resolved] 24X7Fresh.in — Non-refund of advance paid for unexecuted order

peas2580

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400093
Website:	24x7fresh.in

Vide order no.30000107 dated 18-5-16, I had ordered for the supply of amul taza milk for 30 days @ one liter per day effective 1-6-16 (i.e. total 30 ltrs) . Required advance amount of Rs.1140/- was also remitted by me along with the order through my credit card no.[protected] (which is now replaced with new card no. [protected]) on line.

Till today neither the milk has been supplied nor the amount has been refunded to me.

In this connection the undersigned has sent number of emails from my email id [protected]@gmail.com to the [protected]@24x7fresh.in. however the issue still unresolved. This status continues even after my request to refund the amount due to me.

In my last mail dated 26-6-16 I had categorically insisted for refund of the amount.

There is no response at all from their CS number[protected]

I will be grateful if you can assist me in getting the refund effected through my credit card.

Regards
P.Easwarchandran
[protected]

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Nov 16, 2016

Complaint marked as Resolved

24x7Fresh.in customer support has been notified about the posted complaint.

Sep 16, 2016

Updated by peas2580 Just now I received a call from cell number [protected] claiming to be rep from 24x7fresh.
he was telling that the refund will be processed only if it is through debit card. when I informed him about the credit card payment he said that the refund is not possible.

I do not understand the logic behind this. normally credit payments are refunded through cards only. in case there is a problem in this they can either send me a cheque or can transfer to my bank accounts.

I feel something is fishy in this.

please look into this

regards
P.Easwarchandran
[protected]

Verified Support

Oct 13, 2016

24x7Fresh.in Customer Care's response Hi,
We are very sorry for Inconvenience caused to you. We are resolving all cases either by Delivery or refund Pl put a mail to [protected]@24x7fresh.in so that We can resolve it fast.