PayUMoney — Settlement amount not received for over 30 days

Address:

Gurgaon, Haryana

I have registered with PayUmoney for receiving fees for online services provided on my website. After registration I made a few transactions to test check the system. It was assured to me that the amounts shall get credited to my account within 2 working days. But it's more than 30 days now and the amount is still not credited. On their dashboard they show the amount as "settlement in progress". I have written to them thrice for this issue but they are not responding.