Abhibus Services India — Cheated by abhibus

Address:	Kollam, Kerala, 683578
Website:	www.abhibus.com

Have booked a ticket on madheena travels via abhibus from ernakulam to trivandrum (booking id abb[protected], and travel date was, 16th august morning 12.15am. i was supposed to reach the boarding point (aluva over bridge) 15 minutes before journey. i have reached the boarding point half an hour ago and when i called the bus operator they said that bus is delayed and will be reaching boarding point by 1.30am only. he also said that seat is not available and he will arrange another bus from next stop, i didn’t agree to this since i am a single lady travelling alone in midnight and i have a confirmed ticket booked via abhibus.com. i contacted the customer care of abhibus and the executive, he then contacted bus operator and confirmed me that i can travel on my booked seat itself, but bus will be at boarding point by 1.30am only. and i waited til2.15 am, i was trying to contact the bus operator from 1.15am, but he didn’t pick the call. i also tried calling customer care of abhibus, but the bus operator was not responding to abhibus executives call. by 2.15 am customer care executive asked me to find another bus, as i told him i will not be able to find another bus at this time he told me that i can go home and he will register a complaint against madheena travels (compliant id 419491). my journey was cancelled.
Next day morning when i called abhibus customer care they said that it will take some time to resolve the issue. i kept calling them every day and they said that bus operator haven’t responded yet and will call back soon. on saturday night (20th august 2016) they called and said that operator said that when they called i didn’t pick the call and i was not at the boarding point, so when i asked them to check the call recordings they said that will call back soon. today when i called them they are saying that bus operator haven’t responded yet. now i understood that abhibus team is cheating me, they took my money, i didn’t get the service, my journey was cancelled, i waited in the road for 3 hours in midnight