Accenture — IRCTC Website Technical Problem

Address:

Kolkata, West Bengal

Hi, What is the point of giving a Tatkal option in your Android app, if one cannot use it in the tatkal hours starting 10AM? I think it is rather stupid, as at 12pm, the tatkal tickets may already be booked by other means such IRCTC website and PRS counters. Secondly, why is it that all "technical issues" happen during the tatkal hours itself. Today, I tried to book a ticket and I could not even get to the Journey Planner page. Why take up such endeavours if you cannot sustain it, and do not have the technology to support your websites. It is understandable that to deter touts, many such steps are taken, but what about people who are not touts and who just want to book a normal ticket.Your's is a government organisation, therefore, you are public servants. This kind of harassment cannot be tolerated as many times there may be an emergency, and immediate travel becomes and inevitability. You boast of various things, but every now and then there are these kinds of issues. Question 1: Why cannot I book a tatkal ticket from the Android App itself? Question 2: Why does one have to face technical problems, especially in tatkal hours? Its not a favour that the railways does to us. We pay for the trains we use, and expect nothing but the best. Please respond.