Acer India — Acer laptop festive offer

I have purchased new laptop on 27th oct'16 from acer and today i have done with the process of warranty extension after doing payment i got an error and payment deducted from my account and after that i call on [protected] 3-4 times but i am not getting proper respone and just telling that concern person is not there so please call later..
This is simple pathetic
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