[Resolved] Acer India — Computer warranty rejected

Soahn Kootayi

from Thiruvananthapuram, Kerala

Address:

Ernakulam, Kerala, 682020

I have purchased an acer computer in the year 2014 with 3 years replacement warranty. From last week computer is not working as there is no power supply. I have checked with authorized acer service center and they offered mother board replacement (3 years warranty covered). After detailed check up, they could find a burning issue inside the mother board. Burning might be the result of over power supply which again comes under warranty condition. On this ground, they are rejecting the replacement of the mother board. They are of the opinion that burning and broken are two conditions that nullify the warranty. Since the burning is the result of over power supply, it must be covered as i'm using ups against power fluctuations. Below given are the contact details of service center i contacted.

Acer service center
37/597b, ml-8 cross road, muttathil lane,
Kadavanthara, cochin, kerala-682020
Ph: [protected]

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Oct 16, 2016

Complaint marked as Resolved

I can't can prove that burning has not been caused due to defective power supply at your home or workplace. I don't have the full warranty terms.

Acer India customer support has been notified about the posted complaint.

Oct 10, 2016

Updated by Soahn Kootayi I have not received any response to my complaint yet.

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Comments

Sharad6791

Jan 5, 2022

acer REJECTED warranty
I complained about a black patch on my acer V206HQL monitor screen after some months of purchase but they rejected saying that this is damage and cannot be covered in warranty. BUT THESE PATCHES ARE DEFECT IN SCREEN THAT OCCURED WITHOUT ANY DAMAGE THEN FOR WHAT THEY PROVIDE WARRANTY!
SCREEN IS PHYSICALLY NOT DAMAGED, ITS INTERNAL DEFECT
Complaint ID- 4322028I