Acer India — Issue with the tablet, bad service, worst technical support no resolution with email support or phone support, and worst experience in service center

Address:	Bangalore, Karnataka, 560037
Website:	www.acer.com/ac/en/US/content/home#_ga=1.222185630.782638180.1467008985

I have purchased the acer iconia tablet w3 810 from amazon order #[protected]. From the day 1 i have got this tablet i facing issues with the tablet i have got the tablet on jun 5th 2015 through amazon, amazon was great.
From the next day the tablet was not switching on, hence i have went to service center address: ground floor, gvs complex, 10th main, 3rd block, jayanagar, opp. Cosmopolitan club, bengaluru, karnataka 560011,

Complain id: 1361571i.
They told that they will fix this issue, even after 20 days i haven't got any response, hence i have called and get the tablet, the time i took the tablet there was no charging hence they assured me that this will work fine.

On coming to home i switched on now iiam getting and blue screen on the tablet.
This happened on july 2015 i need to travel 50 km to this longe, despite there is only one service center for the complete banglore.

2nd time:

This time i took the table in september i was busy with my work, once i went there they told that there is mother board issue they will fix this.

Okay, again the same thing no response for 15-20 days i called them they asked me to collect the tablet, again it took 5-10 minutes to get the home screen on the tablet i asked what is the issue, they told that it will take 5 minutes to boot.

Okay!!
1st tome they wrote.: not switching on
2nd time they wrote: mother board.


Once i went and stated using that tablet within 10 minutes the table will heats up (Very heat as if it will burnt).

I never used it again and i again i went to service center on december 15 now i want to meet with the engineer. I was waited for 3 hours on the center.

The engineer started like this.

Sir, this time i will personally look after this and fix this if it will not fix i we will look after the alternative, okay i got assurance from the engineer and he promised me that he will get it ready by dec 20, i have called on that they told me it not yet completed, i went to my vacation and came after 10 days, it was not still fixed in january again i went to the longe, now i spoke with the engineer again, he started telling.
Sir, i have done it everything it doesn't have any issues now. I checked before him the issue is still there, of booting up and getting the blue screen again and again and i prooved before him.

Now, he says as the tablet is new model this is a manufacturer error by default and the other models don't have this issue. You need to wait for 10 minutes and you need to use.

Okay, i waited for 5 minutes its slowly showing the blues screen it disappeared and the i got the home screen again the touch is not working now i showed to the receptionist. She called the engineer again, now he tells if you keep charging fully this issue will not repeat.

"i assure you that if it will happen again i will replace this tablet"

Okay!! 3 times till now more that 3 months in the longue.

My fate i have met with an accident and i was not there in the city for 2 months. Once i came back i have charged the tablet. I know it will not work..

I have removed charging and kept near my bed, after 5 days at night 12 o clock we are getting an smell out of the tablet it was burning. And the power cable and everything beside the tablet and my niece is sleeping beside that. I suddenly took it away i as very frustrated and i have called amazon.

This happened in may.

They asked me to send the screen shots of the tablet i have sent that, within 6 hours i got a response that "they will issue complete refund if i can get doa certificate"

I came to know that the warranty will end by 10/16/2016. Hence i took the tablet to the longe by travelling 50 km in leave.

I asked the manager sukumar to get the doa certificate

He refused me to give the doa he was arguing that he will make sure everything is fine.

Within 5 days they will contact the higher authorities and see if they can give the doa or they can repair it.


I refused and started arguing that i want the doa as it has been more that 3 times issue with the tablet and 4 months in the longe.

I asked for the confirmation email from him stating that if i do not get the issue fixed they will give me the doa.

Fine!!!

I have called him after 5 days he told me that it will take another 2 days.

Okay i waited till 24 th of june. I didn't got ant response i called them 3-4 times no response.

Hence i called the technical support[protected]

A agent by name ravi i spoke with him and shouted on him.

He told me that i will get a doa certificate if i go to the service center,
I asked to send a confirmation email so that i can get the doa.

He told that they do not have an option, "i have contacted the service center and if i go there they will issue the doa"


Okay!!

Within a minute i called acer service center where i have the tablet.

[protected]

They informed that the tablet is ready after 25 days and i can get the tablet.


I asked him just now i spoke with agent ravi, he told that i will get the doa

He asked me to get a call from the agent who assured me.

I told okay, and called them back.
"
Now another customer by name rahul.

He told as the table t is not under warranty they can't help me anymore.


I have spoke with him for 1 hour he told me to email us about all the isses to [protected]@sutherlandglobal.com.

Again at 3:00 pm ist i called them and told that i have sent and email please check and get this resolved i again adked me what is the options for me he told that

"our manager will speak with the service center and call me back within 1 hour" this happened at 4 pm on jun 24 2016.

I waited till 6pm and call back too [protected]

Now iam getting a recorder sentence, as it is weekend all our support are nit responding now that i can call the, m on monday.


Okay!!

Today i called them.

I asked why you people haven't called me
Again the associate name rahul

4th assosiate

He was directly answering me that they are not able to help me any more as the tablet is not under warranty.

I told more that 4 months it is in the longe

I haven't got proper resolution from the service center.

He was repeating the same thing to go to the service center where they will not help me at all.

I am not getting any help from the service cenetre and i am not getting any help from the technical support i have email them too

I asked for the higher authority contact they declined, me giving they again gave me the same email address [protected]@sutherlandglobal.com.

I don't know how this issue will be fixed.
The tablet is now in the service center.

I do not believe acer or service center anymore

If i go there to take the tablet i am sure they will tell something rubbish and give the tablet

They will tell new stories new policy.

I do not want to take the tablet.

If i take the tabler till now i got the serice under warranty.

If i take it now from next time i need to spend thousands on it.

I want a resolution now!!!

I have done all the best attempts i can do

I came to a conclusion that acer is the worst brand and there are no one to help me fixed this issue.


Amazon told me if i get the doa they will issue me the refund

These service center or the technical suppiort will not give the refund or resolution.

It is by default an damged item

These service center do not know how to fix this

Complaint id 1801855i

I want a resolution or doa or any other resolution so that i will not pay anuthing already i have travelled more that 7 times on leave

I do not want anymore money to invest on this

I want to file a complaint if i do not get resolution.