| Address: | Ghaziabad, Uttar Pradesh |
Dear Sir/Madam,
My name is Gaurav Sharma and I want to log complaint against the laptop manufacturer Acer and their customer support for not providing me adequate service for my laptop that is still under 3 year warranty.
I made complaint to Acer’s customer care around 14th Feb 2014 for my laptop complaint number- 634428I. My laptop was having issues with charging point of mother board. They forwarded my complaint to "Quest Infotech, Lakshmi Nagar, Delhi". They took my laptop to their service center on 15th Feb 2014 and informed me that mother board need replacement. After that I asked them to return my laptop back and they did. Since then the mother board hasn't been replaced. It’s been almost one and half month today and they have been just passing time and lying to me again and again. As per them, they have replaced multiple motherboards in my laptop and all are having some problem. I have written so many mails and called their customer support’s various in charge named as Sonia ([protected], “sonia.[protected]@acer.com”), Mr. Praveen Bisht ([protected], “praveen.[protected]@acer.com”), Mr. Abhijit Sarkar ([protected], “abhijit.[protected]@acer.com”) and they have all lied to me time to time. Nothing has happened for such a long time. Now they have even stopped replying my mails and calls.
I am under huge mental stress as I have to waste a lot of time dealing with these peoples. I have been at a lot of financial loss as my wife uses this laptop for professional purpose and she has not been able to work at all. I also requested them to provide me a standby laptop but they didn’t do anything.
So now I need your help to deal with this issue so that I can get proper compensation from them for what they have done to me.
Please support me and help me.
Gaurav Sharma
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