Acer India Pvt. Ltd. — Replacement of laptop model no. e5-551g (amd a10/8gb/2tb/2gb/w10)

Address:

110092

On 11 june 2016 (Saturday) i bought acer laptop s. No. Nxmlesi[protected]a3400/sn. Id: [protected] from nehru place shop (Eurosys world (Acer mall). With in one week 18 june 2016 (Saturday) laptop is not working properly. Problem is system boot after 10 minutes, touch not working some time, in shut down time screen is flickering, shut down after window close but system is not shut down after 3 to 4 minutes system is shut down. I call to customer care on saturday (18/6/2016). He suggest me so different type kinds of suggestion. I work on this but problem is still, after that customer care time is over and next day is sunday. So i do not work any thing, because sunday is off customer care. On monday (20/6/2016) i have call lock in the morning call id is: 1825838i. He is suggested me for replacement you talk to shopkeeper & service center. On 21/6/2016 (Tuesday) i have submit the laptop in laxmi nagar service center. He saying that it’s mother board is totally dead. So it’s replace mother board, but i do not want to replace mother board. Because i have buy this product newly and with in one week this problem will be generate, i want new product behalf of this one. Because i do not believe in this system. So i request to you please replace my laptop and give me new laptop.

Customer care attitude and role: i am very frustrated. Because customer care not support to the customer. He saying that you talk to the shopkeeper. Shopkeeper saying not my role in replacement. If service center writ to doa i have replace this product. Shopkeeper not making the acer product. So where is role of shopkeeper. Acer customer care only support for suggestion not any thing. Because he saying that not my hand. Every effort work done by the customer. What is role of acer customer care. Please update your customer care. People is why buy branded product. Because he is believe the branded product work long time. If branded product dead within one week. Who can buy the branded product? Acer is branded company. If any condition product is dead. Why is not replace this product with in some time.

I am buying acer product first time. It’s my bad luck or good luck. Please suggest me. Because not help by on your end.