[Resolved]  Acer India — tech service

<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> I was given a number by the Geek Squad, tech support, at Best Buy, the location where I bought my Gateway computer. I called the suggested number[protected] to purchase a recovery disc. After I entered the snid number [protected] on my computer, I was redirected to another to another person who said, we will get your computer up and running like new. You will not need a recovery disc. He said it will cost you $149 for a years’ service. I agreed to the plan, assuming the phone support was more informed than the support I had been given or it is his job to sell the support plan. I waited for some time for a technician to come on line.We worked together for an hour to get my computer booted up. In the end he told me I needed a recovery disc. I was told that by the Geek Squad at Best Buy that I needed a recover disc. So why did I have to deal with this situation, If I ask for the recovery disc that was suggested by tech support where I purchased my computer, why would the tech support on the telephone know more than the technician with the computer in front of them? In the end it appears that the telephone support is trying to sell the plan. When I received the disc in the mail, I used the instructions included to reboot my computer, which is currently working perfectly. So, to do so, it cost me $149 plus the $19 for the disc to reboot. I feel I was taken advantage of through your system of support, and am requesting credit for the $149 be given my credit card. Dave Eisenreich [protected]@comcast.net 2125 Queensland Lane Plymouth, MN 55447