Acer Monitor — Did not Change the Monitor OR Servicing the same

Address:Kolkata, West Bengal

Dear Sir/Madam I purchased a ACER TFT monitor from Supreme the IT Mall on 12/8/2011 which was replaced by them on 13/5/2014 due to some technical problem on the Monitor purchased on 12/8/2011. Now I am facing problem with resolution and color of the screen of the replaced Monitor. The details are given below : Monitor Purchesed On 12/08/2011 : Acer 18.5'' TFT X193HQ (SL No: 1811DC100020) Replaced Monitor on 13/05/2014 : Acer 19" V193HQV (SL No : EPLKX0W[protected]AA4303) I have send some scan copy of Purchase Bill, Buyers copy and Replacement copy of Monitor To Acersupport regarding Evidence of the Item(Attached herewith). Acer support sent me some mail attached herewith- Dear Customer, Greetings from Acer India Customer Care Center! As per the below trail mail, the case has been logged and the case id is 887182I. Service center : inTarvo Technologies-KOLKATA Contact No :[protected] For further clarification, please reply to [protected]@sutherlandglobal.com For further support feel free to reach us on our toll free no. [protected] or you can also dial our toll number .[protected] (Standard call charges will be applicable). Regards, Shilpa Biswas Acer India Support Customer Care Center As per telephonic talk with kolkata Office(i, e INTERVO) told me that your Warrenty period has been expired so we can't exchange Or Servicing the Item, Please Buy A New Monitor.
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