Acer Motors — Small scratches mark on the navigator plate

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

My wife purchased a honda city vx (o) mt (ivetec) engine nol15z13300181 chassis nomakgm85dag4200175 from ms ace honda ltd on 27th may 2016. we were completely satisfied with the car hence i decided to purchase an another honda city car for me also. accordingly i purchased an another honda city vx (o) mt (ivetec) car from ace motors, noida, engine no. l15z13300174, chassis no. makgm65dag4200166, reg. no. up 14 cx8049 dated 22.6.2016. it was since late evening i was reluctant to take the delivery and asked ace motors to give me the delivery on next day but they insisted to take the delivery on the same day, hence i took the delivery on the late evening/early night.
While taking the delivery i noticed some sticky substance on the navigator plate. it appeared like used chewing gum hence i did not bother much and the matter was brought to the notice of the sales person and he replied that it will be cleaned after rubbing.
When, it was cleaned i found that there is some mark, the matter was brought to the notice of m/s ace motors through numerous phone calls, and finally through my letters dated 16.9.2016, 27.9.16, 31.9.2016.
Now i have received a reply from them that it has been caused by me after taking the delivery which is completely untrue and causes the doubt about my integrity. it is clearly a case of avoidance hence i am left with no alternative but to approach the honda motors directly.
Sir, the navigator is working perfectly but 1 inch mark spoils the aesthetic look of the car (attachment 1to 4).
For information i may inform that this car is very sparsely driven and meter reading is 702 kms on22nd, september 2016, as i mostly i drive my diesel vehicle.
Sir, honda has a reputation of its own and i am sure that you will rectify the defect at the earliest.
My e mail
[protected]@gmail.com