Acer — touch pad does not work even after 2 repairs

Address:

Kolkata, West Bengal

Sir, I bought aspire e11 e3 112m on 4 March 2015 form E-mall, Kolkata. Sl.no NXMSRS10014431CDDB7600 (INVOICE ATTACHED) The touch pad stopped working every 5 minutes and did not respond to any command unless the machine was forced-restarted. So on 16th march 2015 I gave the machine to Acer service centre- Aforserv CR Avenue, Kolkata. It was serviced under ticket no. 1204000I. 27 May, 2015: Even after repairing the pointer device, the problem persisted. I requested the Acer team to replace the laptop instead of getting it repaired again. On May 30, 2015, the machine was collected from my home and returned within a week with ticket no 1288509I. They said it was repaired. To my dismay the machine has worsened. The pointer device minimizes the text size on mere touch. It does not follow any command properly. I cannot use the machine. An electronic device failing to perform the desired function within a week of purchase even after 2 repeated services. This is very saddening as I feel cheated. This machine has been failing me. I have very important assignments to make and am losing out time in dearth of a proper machine. You have wasted my time and my money has gone to drains and not to ACER. I need a replacement right away without any further dilly dallying of repair saga. I also stand for a compensation of Rs 10000 for making a customer go through such pains after she has paid Rs 19000 form her hard earned money and not been able to use it properly even a single day. I have been telling the same thing again and again to replace the machine, however they have been ignoring my complaint for reasons they best know. Please help me in getting a replacement as soon as possible. Regards Harprit Kour Sohal [protected] [protected]