[Resolved]  ACT Fibernet — ACT Broadband Worst Service

Address:

Bangalore, Karnataka

The so called best Internet service provider ACT in Bangalore Claims 24X7 Internet connectivity. My Internet stopped working since 23rd Feb, 2014 7.35 PM evening. When I called the customer relationship officer they assigned the case to the area manager. I have called them numerous times. every time they come with different reasons. One engineer tells it is the problem with junction box, some tell its a prob with the optical fibre. I do not understand if they are able to track the issue then why the problem persists. And this is not the first time I am facing this. every month there will be certain downtime for them. This time it just got into my nerves. They do not call on time if a call back req is raised. Escalation desk is the worst, They come with some imaginary reasons. Dealing with this people is absolutely frustrating. Yesterday They promised the issue will be resolved by 1st half today (25th Feb 2014). Now they are telling it will take till end of the day. Then why I am paying them. I have crucial project running. already I ma on a huge loss. Lost two clients. What consumer forum says about this? My customer ID with ACT: 10653110 Name: Dibyendu Kumar Paul