ACT Fibernet — Data theft for our connection

Dear act fibernet, this complain is not the first time which I am complaining. U can see over more complain here being raised already by me.
And yes I didn't receive any calls from act team
Call on [protected] registered number for account 11187697.

I am still waiting to hear from you.
It's really very disappointing and pathetic to work like this.
No calls and solution from your side for data theft, data usage????
Really!!
Company of such brand name and stature is playing like this with customer.
Shall I start taking this complaint at social forum?
Opt for other service?

So what about this happening this month again. My whole 30 GB got over by 12th of this month. I took the courage to recharge today another 30 GB. By now already 3 GB is gone. Who is using it ?
It is less than 12 hours and 3 GB is gone ? How many times will you call me and say we are looking into this. It has been very regular since last 5 months. The moment the month starts I fear when it will be all over !!
Just imagine i recharged yesterday and by now 3 GB is gone. What can I do ? Whom should i call ? Customer care says we will get back to you. Over here also you say we will get back to you. But by when ? There is no talk on money being refunded back to me . It is just that you will figure out the flaw in your system and give me information. Am I foolish to not understand this tactics ? Fed up of you guys, ACT has become more of a theft story now.

Dear Renu kumari sharma,

We will look into it and get in touch with you.

Warm Regards,
ACT Fibernet

Dear Renu kumari sharma,

We have tried calling you, but were unsuccessful. Request you to share an alternative contact number or a favourable time.

Warm Regards,
ACT Fibernet

Why are you busy calling me and not solving this problem. Today whole 30 gb is over. in less than 10 days another 30 gb gone ? What are you cheaters trying to prove over here ?

I am on the call with your customer care executive from last 30 minutes. It has been huge discussion and the executive said she is connecting me to the concerned department. The call is on hold it seems. She is not connecting me anywhere.

And now one joined and disconnected the call. Where should i go.

Now i called back and huge argument is on and now they will disconnect the call . What is this headache all about? Mr Savin. is being called, and he will give anbother dialogue.

again gyaan . he is not able to grasp that 60 gb is lost in 25 days and he is saying i have used only 30gb and shouting, i hope he understands that 60 b is gone in 25 days now. first 15 days 30 gb and another 30 gb in next 10 days.

Dear Renu kumari sharma,

We have noted your concern and forwarded it to our team. They will get in touch with you.

Warm Regards,
ACT Fibernet

https://www.consumercomplaints.in/act-fibernet-fup-scam-c987670

https://www.consumercomplaints.in/act-fibernet-excess-data-usage-c1027625

In recognise similar issue is being faced by many customer, yet act team never gets back. We customer only spend whole day about data and calling customer care (really do they care???)

If this is happening from month of august I am going to file FIR.
enough is enough.

Till now the GB consumption is going absolutely fine . It is 1.3 GB and today is 2nd August 1 pm time right now. This is absolutely what my usage. It is correct. Lets see when ACT team does forgery and do manipulation.

I have been suffering the same since 4 months now. Every time I connect to the Customer Care, the only thing they can do is ask me to check my usage history. Of course I check it to understand why my usage gets over so soon. The report shocks me. Insane figures shown in the span of 4 hrs. How can I use nearly 3 GB data when I watch YouTube and streaming sites in 360p (Yes 360p). I have kept a firm eye on my usage even though i have 60 GB to use and it gets over in 20 days. I decided to do my own usage check. This month again, I received a 100% Usage message today. That's 24 days. I decided to check and I cant understand how my usage is crossing 40-45GB. That's nearly 20GB Difference!!! There is some serious issue to be looked at. I have been a loyal customer for over an Year but this keeps happening repeatedly and there is absolutely no help. I am thinking o[censored]nsubscribing from ACT due to massive data theft. I need a resolution for this asap!

Even we are facing the similar problem and the ACT authorities are not even responding to our countless emails! Even we just watch YouTube and browse the Internet and nothing much but still our whole data gets over within like 15 days or something. Today we received 50 GB and within 4 hrs we lost almost 3.5GB !
What are we users supposed to do against it? Is it data theft or something else? We don't know and we are helpless.

Hoping for a better reply from you people.

Sincerely your tired user.