[Resolved]  ACT Fibernet — Delay in installation

Address:Bangalore, Karnataka

Hello, I have submitted all the documents for obtaining the connection. I received a call yesterday around 5 o clock in the evening from [protected] saying they will be visiting the house in next half an hour. I cancelled all my plans and was waiting for them but nobody visited. Even after I called many they did not respond. i have been trying to reach them from morning but no response from their end. Very much disappointed with the service and the behaviour of ACT executive. Please let me know the status and reason for the delay.
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Aug 14, 2020
Complaint marked as Resolved 
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CAF number is 226764, Date:[protected] Name Aravind, It was promised verbally from the person who collected the CAF, that I would get the connection by 3 to 4 days. Still they are telling stories.

I have been calling C Care, since day 3 and still no use. The Customer Care executive blames their weak team which is their problem. Today, some one calls me ([protected]) saying that this would go 3 more days further. The promised date as per ACT records was 21 Mar 15. How ever, the Cabling to my home is done on 17th and the person who made the cable said that there is no much work pending, you would get your connection on 19th and activation would also be made on the same day. after long fight with Customer Care executives,

Today, a person by no [protected] informs me that the box installation would take one days time and then they would provide me the access for the Internet after a day of installing the box. This is very worst from ACT for Customers. As a paid customer I demand the Internet by eod.
Dear Sowrabh S Rao,

We regret the inconvnce caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet
All docs submitted on 3rd Sept, Sales Rep told that the installation would be done in max 4 days,
Followed up with him, customer care (3 ticket raised ), floor managers, still i dont have any update on the installation till date . Please look into this issue .

User iD : 981650, Contact Number : [protected]
I have also experienced the same problem.

User id: 1022336
Reg mobile no: [protected]

Its been a month these people are making story and delaying connection. Sales executive Murali in marathalli area is a worst person, neither he recieves call or responding back after taking money.
CAF number is 226764, Date:[protected] Name Aravind, It was promised verbally from the person who collected the CAF, that I would get the connection by 3 to 4 days. Still they are telling stories.

I have been calling C Care, since day 3 and still no use. The Customer Care executive blames their weak team which is their problem. Today, some one calls me ([protected]) saying that this would go 3 more days further. The promised date as per ACT records was 21 Mar 15. How ever, the Cabling to my home is done on 17th and the person who made the cable said that there is no much work pending, you would get your connection on 19th and activation would also be made on the same day. after long fight with Customer Care executives,

Today, a person by no [protected] informs me that the box installation would take one days time and then they would provide me the access for the Internet after a day of installing the box. This is very worst from ACT for Customers. As a paid customer I demand the Internet by eod.

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