[Resolved]  ACT Fibernet — frequent disconnection issue

Address:

Bangalore, Karnataka

Hello, I am facing serious issues with act broadband connection. My network is frequently disconnecting in every 5 mins or earlier.Once it gets disconnected it will take very long time to reconnect.I am really really frustrated about this issue, more over that your customer support is not able to identify this issue which i am following up with them for the past 1 week.I made totally 3 to 4 calls and every time they assured me that this issue will be taken care and will not repeat again.Even they are not updating what the issue related to? After paying a premium amount for getting high speed connection, how can you be so irresponsible for such critical issue? why customer needs to pay the bill amount for non-working days due to your network issue ? will you consider this in your bill ? Even one day delay in bill payment you will charge as much as 500 rs fine?Why can't you provide a better service? My user id : 460564.