[Resolved]  ACT Fibernet — Horrendous response from an important team.

Address:

Bangalore, Karnataka

User ID: 10571473

In all the years I've lived, I do not recall one bad experience with a service I've chosen for myself and my family aside ACT Fibernet.

I encountered an issue with ACT's Fibernet service on the 21st of august and hence dialled the Customer Care number. I was told by the executive that he would send a technician the next day (22nd). The technician, Mr. Hafiz called me up and told me that he would arrive at my place in 5 minutes and didn't show up the whole day (Didn't answer any of my calls). And the next day, I had to call up the customer care again and they promised me that the issue would be resolved the next day (23rd). They fooled me again. The same continued for days. Called them, day in and day out, I would get the same response 'Very sorry to hear that, Sir. This time surely he will come and resolve the issue.' The part I like about their customer service is that ask us 'IS THEIR ANYTHING ELSE I COULD ASSIST YOU WITH?', despite being clearly impotent to solve the primary issue.
On the 26th, I tried to call up Mr. Hafiz (ACT's Field technician) from a different number to check the update and he SWORE at me in the local language. Called up ACT's Customer care again and spoke to NOT ONE, NOT TWO.. BUT three team leaders (Manjunath, Madhu, and Vishwanath), one after the other (They make the word 'ridiculous' seem nice). No one took any action against the profanity used by ACT technician, not even an apology. And about the issue, I was told by the team leader, Mr. Manjunath, that he would call me back in 20 minutes which he didn't for 3 days. The other team leader, Mr. Vishwanath promised again that by 28th before 1 PM the issue would be resolve and not suprisingly, ACT did it again.
It is now well over 7 days that the FUTILE TEAM of ACT has not been able to resolve the broadband issue at my place and I have given up calling them, having already made over 14 calls to the Customer Care in the course of over 7 days, speaking to them for a total of over 90 minutes).

Absolutely shocked at the ineffectiveness. And I'm hoping over hope that no customer gets treated the way I was treated.