[Resolved]  ACT Fibernet — No Connection after Money is taken

Address:

Bangalore, Karnataka

Finally after a wait of almost more than a year we were very happy to see placards of ACT FIBERNET all over KEMPAPURA, BHUVANESWARINAGAR, Bangalore. I was contacted by your ACT executive “Abhishek” Ph # [protected], on 23rd August 2015 (Sunday), and he came to my residence and confirmed that you have recently started your services in our location and collected the documents and the installation amount of INR 500 plus 1 month advance for ACT BLAZE INR 1049 plus taxes I.E. a total of INR 1696 and confirmed that the connection would be given by 25th August 2015. I also received a verification call from ACT and the person verified the plan and the documents submitted and the amount paid and I received a SMS (Short Message Service) from ACT confirming that Documents are verified (SMS screenshot attached). When I did not receive any calls from ACT on Tuesday i.e. 25th August 2015, I called back and was informed by your executive that the my data has not been uploaded and hence the delay and he gave me a Complaint number # [protected] and told that I would receive a call within 24 hours which never happened. I eventually called your so called customer care of 26th August 2015 and was told that the connection would be given on 27th August 2015, I proactively told your executive that I would not be available on 27th August 2015, hence if he could shift the date to 28th August 2015, I would be grateful, he confirmed the same. Today, i.e. 27th August 2015, I called the old friend ACT customer care and spoke with Dinesh who was probably new and absolutely unapologetic, I asked him about the confirmation for tomorrow as per the previous conversation and he informed that you don’t have feasibility in my area, I repeatedly told him that the website doesn’t show my location but your team has recently put up placards and your executive has already collected the money which he was not ready to believe. I asked for an escalation which was denied and I was on hold for minutes together. I was told that I would receive a callback from a Senior Manager which has not happened yet. Another complaint # [protected] . I want someone responsible from ACT to call me ASAP and explain the entire situation, failing which I would be first filing a case with Dept. of Telecommunication followed by approaching Consumer Court. So now my question is what kind of fraud is ACT FIBERNET playing. As I am typing this e-mail to you...I am trembling in anger with the treatment I have received. Just wanted to check with you...should I sue ACT BROADBAND now due UTTER DISGUST, ANGER, FRUSTRATION ET AL? I am also a middle management staff from the same industry & I assure you that I have always been known to be escalation pally & willing to help customers by going extra SPACE miles if required...I have customer testimonials & print outs to prove that! I have written this e-mail to you as a preface to the impending actions that I plan to undertake as a disgruntled and cheated Customer...PLEASE ASK YOUR SYSTEM TO WAKE UP FROM SLUMBER...ELSE I AM FORCED TO GO TO THE PRESS (I am free-lance journalist), LAMBLAST YOUR FIRM AS AN ADVERSE AMBASSADOR, FILE MY GRIEVANCE WITH THE CONSUMER GRIEVANCE REDRESSAL FORUM...As I understand the Consumer Grievance cell details for Bangalore are as mentioned below: Under the Consumer Protection Act, a three-tier redressal forum has been set up at the national, state and district levels. National Consumer Disputes Redressal Forum known as National Commission State Consumer Disputes Redressal Forum known as State Commission Disputes Redressal Forum known as District Forum Basava Bhavan, Sri Basaveshwara Circle, High Grounds, Bangalore-560001 [protected] [protected] 2260590 : Fax