[Resolved]  ACT Fibernet — No Internet connectivity

Address:Bangalore, Karnataka

I have taken a ACT broadband connection and since last week there is no Internet connectivity. It took me three days to reach to customer care service (as the waiting period was very high, sometimes the number was busy, ete...etc). Somehow after three days I was able to speak to customer care executive and registered the complaint.

After 5 days of registering the complaint, the connection is still now working. Whenever I have called the customer care and ask for the update most of the time they are saying me that "we will inform our field team and they will take a look on priority", but nothing happens on the ground.

Surprisingly after the two days of my complaint I also got one SMS that the issue was resolved, while nothing was working from my end. So I replied them that the issue is not yet resolved. So they have kept the ticket opened, but I do not see any progress being made by them

My User Id : 10732187
A/C No : 576207
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Aug 14, 2020
Complaint marked as Resolved 
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Hi,

We regret the inconveniences caused. We have forwarded your details to our team and they will get back to you at the earliest.

Warm Regards,
ACT Broadband
Hi Team,

Thanks a lot for your support. The issue was addressed within few hours of this post and was resolved.

Wish you a nice day ahead.

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