ACT Fibernet — Resolved complaint Status...Unresolved Connectivity

Address:

Bangalore, Karnataka

Hi, We got ACT BB around Feb 2014 and it was working fine till April. In May it just stopped working and when we raised a complaint we were sent a message it is resolved in 24 hours. But it was not working then also. Then we raised a complaint again and it got "resolved" message again and from that time our internet has worked for less than 10-15 days in total and we are caught in a loop of complaining and resolved messages. Request#1: Please don't cheat the consumers sending a message resolved when it is not resolved in actual. Request#2: Please do check if the connection was working "fully" before sending the "full" bills for any month. Why should we pay for things which were not working at all. Still waiting for a permanent solution. Regards, A ever hopeful consumer