ACT Fibernet — $#!ttiest, Slowest and Worst Customer service!

Address:

Chennai, Tamil Nadu

I'm from Teynampet, Chennai. I've applied for ACT fibernet connection by submitting the form and paid the amount by cash of Rs. 1622/- to the guy (Suresh [protected]) who came to my home on 13-Oct-14. He promised me that I will get the connection within a week. It's been 10+ days and no guy came for the installation setup. I called the customer care and provided the CAF number and registered mobile, they said they don't have the information updated in their systems yet. So I called Suresh [protected], the guy who collected the form and money from my home, he kept avoiding my calls. After calling him over and over, he finally attended my call and gave silly excuses like it is raining heavily so the installation guy has not come to my place. In fact, it wasn't even raining that day. After Diwali got over, I called him again. He gave me his manager's number - Vijay [protected] and asked me to talk to him. After calling Vijay, he was searching for my form, seems they have missed my form somewhere and said he will call me back in an hour. I waited more than an hour but no calls from him. When I called him after 2 hours, he said they have declined my application 2 days ago but not even inform me saying the reason - my area is "slum". We are in Teynampet (a well centered & developed area in Chennai) for more than 8 years and this isn't slum. They even mentioned that they will provide ACT fibernet connection in Teynampet area in their website. I got so angry and demanded him to give his boss number. He said his boss will call me but didn't even call me yet. "*TRUST ME GUYS, DONT GET FOOLED BY THIS ACT FIBERNET - IT IS A DAY LIGHT ROBBERY, I HAVE NOT GOT CONNECTION NOR MY MONEY BACK. DO NOT RECOMMEND THIS TO YOUR FRIENDS/FAMILIES*"