[Resolved]  ACT Fibernet — Usage excessively mentioned in detailed statement - scammed

Address:

Chennai, Tamil Nadu, 600004

Subscriber ID 10966044

I asked for the detailed usage statement for October month. I was shocked to see 38.52GB was excessively charged by them on the statement.

On 28th of October my portal had mentioned that the total usage as 77.18GB but their statement mentions 115.70144GB. I am asking them to explain the excess and they are evading the calls.

Chennai ACT customer care says they do not read mails sent to helpdesk.[protected]@acttv.in and there is a special team that reads mails.
But they keep repeating that the team that reads mails are not contactable by phone. So there is no assurance that the mail sent to the customer is read.

If ask for a nodal officer, they give a bangalore number[protected]. Only one person name Manjunath on 19th November picked up.
He will firstly say he handles only Bangalore customers but i[censored] ask for a nodal officer for Chennai, the Chennai team will give only Manjunath's number
He promised a call back from Chennai team within 24 hours. Today I call up he picks up mentioning he forgot about the call.

He forgot about the call I had with him on the 19th November. He did not answer to the query of whether he keeps a track of calls he gets. When I asked him where is the callback that he promised, his response to it was completely unprofessional and irresponsible. He does not keep track of the queries I have made to him and remains a deaf box. He denied to transfer the call to his higher authority evading it to be not reported. He is not able to answer to the customer responsibly.

On top of this he displayed significant recidivism and failed to arrange a call back.

I request all ACT customers to ask for detailed statements are the end of their billing cycles and compare it with the Portal's usage as mentioned.

The following is my expected resolution

The complaint was reported on 27th October. It will nearly be a month. ACT has not given a call back as they have promised. They have been excessively charging customers till date. I want this month's bill waived for the troubles and misconduct they have caused for me. I also want strict disciplinary action against Manjunath - Bangalore Nodal Office on the way he has handled this complaint.