ACT Fibernet — BroadBand Installation Cheating By Act Fibernet | |||||
Dear Sir, I registered for "New Broad Band connection with "ACT FIBERNET"Bangalore on 23rd Aug & I paid Rs.1530/- by cheque on 27th Aug.The box also got installed at my place 20th Aug, 2015.Now the Customer care department is not giving me B/B connection stating the problem of "Local Cable Operator".As I have already purchased Router online on the instruction of their "Technical Service Man" that N300 Series Netgear Company by paying Rs.1209/.Now I am being forced to cancel the registration & take the refund and today on 7th Oct 2015, they have cancelled my registration without my knowledge & consent and they refunded my money to my account that is Rs.1530/-. Though On 14th Sep only I received a call that my installation will be done between 21st Sept to 24th Sep.No one even called up, and on 30th Sep, 2015 I got two calls to cancel the registration & take the refund.This is absolutely ridiculous & not acceptable. Now who will bear the expence of my router?I request you to look in to this matter and do the needful & please take some exemplary step so they should not cheat any one.They should refund me the money of the router which is of no use to me. Thanks & Regards, Suhas Joshi [protected] Was this information helpful? | |||||
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customer support has been notified about the posted complaint. | |||||
 10 Comments | |||||
Comments
ACT FIBERNET: Poor Service and pathetic connectivity
My account Id: 1371692.
I got my new ACT broadband connection activated on 17 Jan 2016. Since then my internet connection went down for 4th time. Last time my internet went down on 31st Jan 2016. Since then 4 days have been passed still my internet connection is not restored. First I registered complaint on 31st Jan (Request no [protected]), I was told that it will be resolved within 4 hours. Forget about 4 hours, its already 4 days since my connection is down. I have been following up with them 2-3 times on daily basis (and hell they do not have toll free number, every time I was charge 10 to 15 bucks to call them). ACT customer care won't bother to follow up with customer. Every time you have to follow up with them and they assure you that ticket will be resolved within 24 hours.
On 2nd Feb I got message that Request no [protected] has been resolved, I checked but there was no connectivity for me. Again I called the customer care, they told there is another connectivity issue and registered a complaint (Request no [protected]) and told me that it will be resolved within 24 hours. Now its over 2 days but still it is not resolved. If you call the customer care, they tell that they do not have any info about the time to resolve this issue. What the hell is this? Such a disgusting and pathetic service. If you can not provide the proper service then you should not have followed up at the time when I was looking for connection. Initially when you go for new connection everyone will follow you up, once you pay then they are done with their job. Then why the hell they think customer should pay for. I am still regretting my decision of going for ACT instead of AIRTEL broadband. If my connectivity issue is not resolved, I will discontinue this connection and will go to consumer court against ACT.
NOTE: PLEASE DON'T GO FOR ACT CONNECTION. POOR CONNECTIVITY, PATHETIC SERVICE. WHAT'S THE USE OF GOING FOR ISP WHICH DO NOT PROVIDE YOU INTERNET HALF OF DAYS IN A MONTH.
My account Id: 1371692.
I got my new ACT broadband connection activated on 17 Jan 2016. Since then my internet connection went down for 4th time. Last time my internet went down on 31st Jan 2016. Since then 4 days have been passed still my internet connection is not restored. First I registered complaint on 31st Jan (Request no [protected]), I was told that it will be resolved within 4 hours. Forget about 4 hours, its already 4 days since my connection is down. I have been following up with them 2-3 times on daily basis (and hell they do not have toll free number, every time I was charge 10 to 15 bucks to call them). ACT customer care won't bother to follow up with customer. Every time you have to follow up with them and they assure you that ticket will be resolved within 24 hours.
On 2nd Feb I got message that Request no [protected] has been resolved, I checked but there was no connectivity for me. Again I called the customer care, they told there is another connectivity issue and registered a complaint (Request no [protected]) and told me that it will be resolved within 24 hours. Now its over 2 days but still it is not resolved. If you call the customer care, they tell that they do not have any info about the time to resolve this issue. What the hell is this? Such a disgusting and pathetic service. If you can not provide the proper service then you should not have followed up at the time when I was looking for connection. Initially when you go for new connection everyone will follow you up, once you pay then they are done with their job. Then why the hell they think customer should pay for. I am still regretting my decision of going for ACT instead of AIRTEL broadband. If my connectivity issue is not resolved, I will discontinue this connection and will go to consumer court against ACT.
NOTE: PLEASE DON'T GO FOR ACT CONNECTION. POOR CONNECTIVITY, PATHETIC SERVICE. WHAT'S THE USE OF GOING FOR ISP WHICH DO NOT PROVIDE YOU INTERNET HALF OF DAYS IN A MONTH.
Dear Hem Tiwari,
We are sorry for the inconvenience caused, we will get in touch with you regarding your issue.
Warm Regards,
ACT Fibernet
We are sorry for the inconvenience caused, we will get in touch with you regarding your issue.
Warm Regards,
ACT Fibernet
Dear Hem Tiwari,
The above mentioned grievance has been resolved. For further queries you can contact us on [protected] or [protected]@acttv.in.
Warm Regards,
ACT Fibernet
The above mentioned grievance has been resolved. For further queries you can contact us on [protected] or [protected]@acttv.in.
Warm Regards,
ACT Fibernet
I am ACT customer.
ACT suddenly increased my usage..
while my pc and router was shutdown the usage brought from 3GB to 19GB..
ACT suddenly increased my usage..
while my pc and router was shutdown the usage brought from 3GB to 19GB..
Dear selvanuma,
Please share your Customer ID or registered contact number and we will get back to you.
Warm Regards,
ACT Fibernet
Please share your Customer ID or registered contact number and we will get back to you.
Warm Regards,
ACT Fibernet
ACT Broadband — Warst Service
Dear Sir I am reg complaint for yesterday not visit today any time complaint registered but not solwed complaint, msg for resolved for any timeNo Follow Up on the issue
No status or confirmation on the issue 13822842. I have already raise complaint twice, with no solution the issues were closed[protected] and[protected]. Worst customer service. The Bangalore ACT enabled HOOQ without consumer consant and charged 75Rs for most of the people without any intimation. They are reverting the amount to only those who call up and shout. The moment it is their mistake they show you true color. No respect to customers. They are depended on your electricity for junctionbox and give a discount of 50Rs. Then they give connection from this junctionbox to all and you find more and more cables getting accumulated on roof top. Their callcenter number is chargable line and eat up your mobile bill as well as they keep you on hold for longer. Via email they never respond to your query. Most of the email replies are scripted.Never ever.
I have opted for new ACT broadband connection and have made the payment and document was verified, but till now the installation is not yet completed. Customer care is also not responding and their social media support is not at all replying. Please look into this issue.
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+91 91 2121 2121
+91 72 8899 9999
Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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We will get in touch with you regarding your issue.
Warm Regards,
ACT Fibernet