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ACT Fibernet

[Resolved]  ACT Fibernet — Cheated by act fibernet

Address:Bangalore, Karnataka, 56008
Website:www.acttv.in

Hi,

I got a connection through ACT in October[protected]. The plan I took was for 12 months, with a free 2 month usage. I changed this plan to get a free wifi router instead. On October 29th I emailed them about the status of this router installation.

Since then and till now, NO ONE from ACT has contacted me regarding the router. It has been a month now, and they have taken Rs. 14000 from me without providing the wifi router. The customer service of this company is the worst I have ever seen and really really incompetent. They do NOTHING other than apologizing and just take your money.

I want to cancel my contract with them and get my money back. I will never use their service again.

Nitya
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Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Nov 27, 2015
Updated by Nitya Hariharan I also called up that customer service three times and each time it's the same story "we are sorry". I am really really irritated that they can be so incompetent to not do ANYTHING. It's a shame that such companies exist in our country, where they take our hard earned money and use it to do NOTHING.

I will be filing a complaint in the consumer court now and make sure that everyone around knows how horrible this company really is. They "claim" to have 10 lakh subscribers, but each time you call them you have to wait 5 minutes to get through. I am wondering who their customers actually are. Not only that, I got a reply to my email where I had reported two different issues. The "Manager" only discussed the first issue, and nothing about the wifi router at all! So much arrogance is not good in the age of digital media.
Verified Support
Nov 29, 2015
ACT Fibernet Customer Care's response Dear Nitya Hariharan,

We apologize for the inconvenience caused, we will get in touch with you regarding your issue.

Warm Regards,
ACT Fibernet
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Dear Nitya Hariharan,

The above mentioned grievance has been resolved. For further queries you can contact us on [protected] or [protected]@acttv.in

Warm Regards,
ACT Fibernet
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    ACT Fibernet Phone
    +91 91 2121 2121
    +91 72 8899 9999
    ACT Fibernet Address
    Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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