[Resolved]  ACT Fibernet — Intermittent internet connectivity issue and pathetic service

Address:

Hyderabad, Andhra Pradesh, 500012

I've been observing intermittent internet connectivity issue in this month i.e. May '16. The customer care and nodal officer number is always busy. I had to wake at 8 AM after doing night shift just to call the customer care. The customer care is worst than ever, the only word they know is "no". Multiple follow-ups and end of the day the issue re-appears. One complaint number, I escalated to the escalation team and to my surprise there wasn't any call back.

On 22nd May, the field engineer claimed that the issue is resolved. Cable from switch till my WiFi router was changed, prior to that amber led was blinking on the router but after the cable change it went off. For second opinion, we tested the connecting the ISP cable to the desktop directly and the error was media disconnected. The service engineer still claims that issue is at my side and not at act fibernet. Just to let you know my desktop isn't from the stone age .. I bought it just couple of years back ..

I just perform a simple test, connected the WAN and LAN port with a network cable and the light was up. this is should be enough proof that the issue isnt with my wifi router.

No even a single ticket was even attempted to resolve within 24 hours, which act fibernet claims as their TAT/ETA.

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I need someone from the technical team to resolve the issue in 24 hours and refund money for the days internet wasn't working. I'm very frustrated with the torture of customer care and escalation team. Instead of convenient, act fibernet is turning out as harassment .