ACT Fibernet — Pathetic customer service

Dear Srujana Yerram,

We are concerned to note your issue. Please be assured, we will get in touch with you regarding your concern.

Regards,
ACT Fibernet

Hi Team,

I did receive a call back from you on this. The box wire has been removed.But, . The box is still there and also there is NO internet connection from past 2 days. I have to work on Monday from home and I have no idea what to do. Can you please provide me an internet connectivity by tomorrow (Sunday)?

Regards,
Srujana Yerram.

Dear Friends...


This company called me and told that sir u have won weekely contest in which you are selected for first prise in which we will provide a comboo offer of shopping rs.4999/- while purchase of this combo you will get i phone 5s as a gift. i asked them why are u giving me i phone 5s as gift on such small purchase they told me this is our marketing strategy on first day i paid only 2000 and they agree for another payment for cash on delivery. then another day they call me and told sir for your i phne 5s gift u have to pay full money to claim your gift then i pay another payment of rs.2999/- then after two three days they again call me and tell sir u are selected for yearly contest and you have won first prize i20car, and for this you have to create id for rs.20000/- then again i asked i dont think this is correct in 20000/- why u will give such a costly gift they tell me sir r u online please type our web address we show u our previous contest in which we have given car as gift for marketing. again i paid 20000/- on 30th march. then next day they call me and told sir you have to create one more id as nominee id for rs.20000/- other wise your gift can not be claimed. i told now i m not having any money to pay because i think the are changing their statements again and again. then i told them first send my comboo and gift then i will pay another money.. after too much calling to them they give me fake dtdc courier tracking number for combo again after too much caling them thay send me my combo in which my gift i phone 5s is not their piece of cloth is thier. next day again i them i did not get my iphone gift they refuse they told me sir we have shown u five gift in which u will get any one of them. they literally turn in negative way. but i have proof in which i can prove in the court of consumer that they have committed for i phone 5s. and they are doing stunt to collect money from public and use their funds ..

so friends i suggest that one mistake i done please do not repeat again. this company is totally fraud with full of wrong commitments.

Finally dosto do hath jod kar aapse request karta hu bhai ke nate ki kisi bhi time aisa fon aaye mat padna isme...

Khas ...

Suhash varma
Aryan
Abhisek
Swati.

Inhi name se savdhan rahna...
Uparwala inka hisab clear karega hi karega...

For my contact..
Email.
[protected]@gmail.com

Ketan maheta.

hi
they dont have respect for there customers each and every representative knows only to lie and only thing they tell is we will contact you in 72hrs and after 72hrs there will be a mail saying our technician will contact you in 24hrs and there will never be any call from them.complaints are not resolved but they will close the complaint without even contacting or resolving the problem of customer.i have been complaining them from 6months regarding fup issues and it hasnt been resolved they think all people are fools.its so funny reading a news for 5mins and 1.5gb is been charged...whatsapp and facebook usage through wifi from phone will be charged 2gb??when i call them regarding fup they say are you using wifi when i say yes they tell me someone else is using your wifi.well i change my password every week so how is it possible to use my wifi??after this problem has started i have been tracking my fup usage from 3 months for which i got proof about my usage.and i have already send them the data i had used but there is no response.i pay bill for using nothing.last time I asked them to send me the usage details for which they have send me edited usage details.which any person can tell..also i had this problem of junction box which was put on my property without even the permission now what should i say this guys also knows how to steal electricity from other place.now they have drilled on my wall for junction box so who will pay for the damage when i complained them regarding the box they said every house who uses act need junction box for broadband connectivity..they have good broadband service but consumer satisfactory is nill..being rude to customer is there policy everytime i call them same expected answers are given as if this people are some kind of machine..apologies huh do they know the meaning of it??they dont even mean it so whats the use of telling consumer sorry for the inconvenience...all talk no actions.i dont have other broadband option in my area so i dont have option for now..iam still waiting patiently if this guys will solve my problem or they will keep on charging people for using nothing..il wait and see for some more time..what kind of reasons they gonna give regarding my complains..they blame the customer when they dont have anything to say..they think all customers are fool.

Dear laala,

We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Regards,
ACT Fibernet

10711707 pavan kumar

[protected]@gmail.com

Dear Valued Customer,

The above mentioned grievance has been resolved. For further queries you can contact us on[protected] or [protected]@actcorp.in

Regards,
ACT Fibernet

Dear laala2016,

Thank you for sharing your details, we will get in touch with you.

Regards,
ACT Fibernet

Dear laala2016,

We have tried calling you, but were unsuccessful. Request you to share an alternative contact number or a favorable time.

Regards,
ACT Fibernet

Thats the only number i have [protected]..and i didnt get any calls from you guys.you can call me morning between 9-11am or evening after 9pm..also i got mail today from the act which says
Helpdesk Bangalore via freshdesk.com
12:19 PM (9 hours ago)

to me
Dear Pavan,

Greetings from ACT Fibernet!

We regret for the inconvenience caused to you.

We would like to inform you that as of now the usage will be available in Portal Page under My package and you will be able to get the day wise usage as earlier.

Note: We are happy to introduce an SMS channel for you to get in touch with us. Send message TC HELP to [protected] for details.

If you have any other Complaints or Queries request you to drop in a new mail or you can contact [protected] do not reply to same E-mail. We are always happy to serve you.

Thanks & Regards,
Abrar
Sr. Executive - Customer Service,
Atria Convergence Technologies Pvt. Ltd.
Bangalore, Karnataka.

iam hearing this same thing from 6months same kind of mails i asked them for solution..i mailed to them again asking for the fup data usage in details which i havent received yet i can see the usage on my portal but its not correct i have send them the proofs of what i have been using..still there is no response from them..as i told them that on 3rd july is the day when fup problem started again..which was 3-7 when 2gb of data was charged on my portal and 1.3gb from 8-9pm which is not correct as i tried explaining them that 3-7 i was gaming as game called as dota 2 and it doesnt take that much data.so when i didnt download any videos or was watching video or used mobile then how can my data be used that too 2gb..u can see the image below the time duration..also on portal it shows i have used 27 gb of data where as i have used only 16gb of data..

hello,

Please update on the refund request for the account[protected]. It's 6 month plan Act Blaze.

I had a word with miss Sajala regarding the same.