ACT Fibernet — Unorganized and non-responsive team | |||||
There is no internet from morning 11 am. 1. I tried to reach customer care over phone and even at 6pm, there line is busy on another call. 2. Somehow i managed to log a complaint around 12pm using mobile data, i received complaint number too but there is no resolution until now. Act fibernet should have a better customer care process and a designated lines with people who respond. Also the response of the team should improve Was this information helpful? | |||||
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customer support has been notified about the posted complaint. | |||||
 11 Comments | |||||
Comments
Before they say this complaint is fake, I am a ACT Fibernet user for the past 5 months and on legal/private request, I can share more info.
Reply
Beam Telecom / ACT — Complaint
Please reset fupACT Broadband — No service
I have been suffering for the past 6 months after paying them the fee for the entire year. Internet never works they refuse to respond, whatever response they give is rude and useless. I feel I have been cheated.ACT Fibernet Customer Care's response, May 19, 2016
Verified Support
Dear Roopansh Arora,
We regret the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.
Warm Regards,
ACT Fibernet
We regret the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.
Warm Regards,
ACT Fibernet
Act — Wrong fup
I am using act bradband...i use very less amount of data but act showed i have used fup limit of 30 gb and it reduced the speed...its the worst bbroadband i ever had...the worstACT Fibernet Customer Care's response, May 19, 2016
Verified Support
RE : Act — Wrong fup
Dear Valued Customer,
We are concerned to note your grievance. Please share your Customer ID or registered contact number and we will get back to you.
Warm Regards,
ACT Fibernet
Dear Valued Customer,
We are concerned to note your grievance. Please share your Customer ID or registered contact number and we will get back to you.
Warm Regards,
ACT Fibernet
Act Fibernet — ACT Fibernet is worst ISP
Last month I had issues for nearly 15 days. I had to complain to Nodal officer for getting the issue resolved. Now, the connection is down on the very first day of the month.ACT Fibernet Customer Care's response, May 19, 2016
Verified Support
RE : Act Fibernet — ACT Fibernet is worst ISP
Dear Valued Customer,
We regret the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.
Warm Regards,
ACT Fibernet
Dear Valued Customer,
We regret the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.
Warm Regards,
ACT Fibernet
Beam Fiber — Worst Customer care ever seen
For the past two days, Beam network not working. Raised request 2 days back, whenever i call back they say 24 hours time and no proper response. What a waste of timeAct Fiber Net — No response for solving disconnection problem
I am having a disconnection problem. Two days I am calling customer care. There are saying they will send the technician to fix that problem. About 8 calls in two days till now but no one have come.Beam Fiber — net problem
account no 658941 call immediate to :[protected] solve the net problem -please by govind Dear Antar Abdul-Qawy,
We regret the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.
Warm Regards,
ACT Fibernet
We regret the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.
Warm Regards,
ACT Fibernet
Dear govi123,
We regret the inconvenience caused, we will get in touch with you.
Warm Regards,
ACT Fibernet
We regret the inconvenience caused, we will get in touch with you.
Warm Regards,
ACT Fibernet
Dear govi123,
The above mentioned grievance has been resolved. For further queries you can contact us on[protected] or [protected]@actcorp.in.
Warm Regards,
ACT Fibernet Hyderabad
The above mentioned grievance has been resolved. For further queries you can contact us on[protected] or [protected]@actcorp.in.
Warm Regards,
ACT Fibernet Hyderabad
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Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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