ACT Fibernet — Worst customer service

Address:560037
Website:www.acttv.in/index.php/products/act-broadband

I have taken ACT Fiber net connection on 4th April 2016, when I asked for the connection One of the ACT executive(Gowri Shankar- EMP ID-18007) Came home, He was in so Hurry for the connection and he was not ready to listen to me.
Then finally I did a payment of 1701 rupees for 50GB pack.
Very next day He started saying that because of his mistake he had taken the payment for different application.
After the conversation, He said within 7 days your money will be refunded and I had to Pay for the connection once again. I did that too.
I got the connection activated on 8th April. Till today My money not yet refunded. Those executive and his team lead is giving one one reason daily.

And within 20 days of time 51GB is used. Which is highly impossible. because we hardly stay at home only for few hours.
ACT is the worst service. I recommend not to take ACT Fiber net connection.
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The so called act is nothing they take so much pride in their speed which is worthless if its gonna last for only 8 days.They do a lot of miscalculations in ripping off customers.they should get an award for ripping off people.Nobody could beat them.50 gb got over within 8 days and i was only at home for 4 days.Act Means "the act of ripping off people.
Customer ID :1447252
Dear duke455,

Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet
Dear SapnaKundapur,

Thank you for sharing your details, we will get in touch with you.

Warm Regards,
ACT Fibernet
Where the issue is solved?
I did not received my refund yet.Please Don't post simply that you solved the issue.
I can't share my contact number here. call to my registered number from 9am to 6pm
Dear SapnaKundapur,

We have tried calling you, but were unsuccessful. Request you to share an alternative contact number or a favourable time.

Warm Regards,
ACT Fibernet
What you mean by unsuccessful. If you tried calling me then only there it arises. I am getting all calls. Stop posting nonsense. If you continue this kind of services, surely the day is very near to you loose all your customers and shut your company.

[protected]@yahoo.in it's my email id if you really unsuccessful in calling, kindly mail me I will reply!
ACT Fibernet Customer Care's response, May 4, 2016
Verified Support
Dear SapnaKundapur,

We regret the inconvenience caused. Please be assured, we will get back to you.

Warm Regards,
ACT Fibernet
Pissed of by your service. Please People don't ever take ACT Fiber net. They are irresponsible and least bothered about their customers.
Dear SapnaKundapur,

The above mentioned grievance has been resolved. For further queries SMS TC HELP to[protected] from your registered no

Warm Regards,
ACT Fibernet
Finally ACT refunded money. After complaining to Customer Care.

No Internet/ No response from customer care from last 3 days

It is been three days that I do not have internet connectivity from ACT, I have done SMS, Calls, Emails to raise issue.. there is response for any of this communication mode. I am disappointed with this service. They have taken 1 month advance to be on safe side, to make sure they get money even customer discontinue the connection
It's been almost 4 days I could not access internet. I had raised the complaint but that was closed without resolution, now for same reason had reopened the ticket but still no action on it, I was promised that it would be resolved max by 24 hours and if not I can escalate it to next level. But when I spoke to customer care representative today got worst reply seriously never expected this and it's really a worst service ever seen. In a month now a days more than 4 complaints But bill amount no changes charged for full bill cycle without proper service??!!!
ACT Fibernet Customer Care's response, Aug 10, 2017
Verified Support
Hi Rajakumara,

We regret the inconvenience caused. Please share your contact number and city name; we will get in touch with you.

Regards,
ACT Fibernet

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    +91 91 2121 2121
    +91 72 8899 9999
    ACT Fibernet Address
    Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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