ACT Fibernet — Inability to service in an area, refund not credited, complaint not attended within time

Address:Bangalore, Karnataka, 560047
Website:www.acttv.in

This is regarding ACT broadband relocation issue.

- I have paid bill for 7 months ( 6+1 month plan ). Please find attached copy of invoice.

- Now I am relocating from my existing place to new place.

- I raised request to ACT for transferring my connection to new place where I would have to bear additional charges ( Rs 500 ) for setting up connection again. Request No [protected] which was sent to my phone and I can produce documents for same.

- I was informed over call that as ACT is not functional in that area, connection can not be transferred.

Complaint:
=========

1. I request ACT to transfer connection failing which, ACT has to refund money because I will not be using their services any more.

2. I raised query for same and asked ACT to help me out in this matter ( PFA ). I got confirmation for raised query and same had to answered within 72 hours. I have been waiting and it has been more than 72 hours, there is no communication from company.
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Comments

It has been been long since I am waiting for your reply. Mail was sent 4 days back.
Do the needful ASAP. I don't see any timeline mentioned and I didn't get any support when timeline was mentioned.
Dear Sumita Mudgil,

The above mentioned grievance has been resolved. For further queries SMS TC HELP to[protected] from your registered no.

Warm Regards,
ACT Fibernet
Only connection is disconnected. I got a call few days back and was informed that I will my amount refunded.
But there is no progress on same. Waiting for getting this issue tracked and closed.
Dear Sumita Mudgil,

We have tried calling you, but were unable to get connected. We request you to share your alternative contact number or a favourable time to get in touch with you.

Warm Regards,
ACT Fibernet
I am reachable over mail in case call is not through some time. There has not been any follow up other than call mentioned here.
Dear Sumita Mudgil,

currently we aren’t available in your new location, please be assured that we are doing our best to expand our network. As soon as we are available in your locality we will update you.

Warm Regards,
ACT Fibernet
This is very ridiculous. I got call from ACT few days ago and was assured that my refund will be processed within 7 days as ACT is not able to service even though payment has been given in advance.

I have lodged complaint here after all these issues.
If you don't even know what is this ticket about, stop wasting my time.
After all these escalations you are telling me that you are not able to serve. That I already know.
This is last time I am writing here.

See you soon in court.

Pathetic!!!
Dear Sumita Mudgil,

We regret the inconvenience caused. Please be assured, we will get in touch with you regarding your concern.

Warm Regards,
ACT Fibernet
Dear Sumita Mudgil,

The above mentioned grievance has been resolved. For further queries you can contact us on [protected] & helpdesk.[protected]@acttv.in

Warm Regards,
ACT Fibernet
I haven't received refund yet, will confirm once it is resolved.
Such a pathetic service!!
No update on issue even after collecting account number

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